Account Manager - Gallagher Benefit Services (Calgary)

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

You’ll help our clients - employers of all sizes, across all industries- to build workplaces that work better. As you consider the value of working for Gallagher, remember your talent, winning attitude and strong performance will be highly valued. We are looking for an Account Manager that has the character and personality to work with a strong team of personable and successful individuals. 

Our Account Managers are responsible for servicing and retaining clients by building and maintaining valuable relationships. As the Account Manager, you will be responsible for daily account management with our clients, ranging from small to mid-large groups. Our approach is warm and our relationships are everything with these client groups.

• You will develop working relationships with all internal partners and be an active participant in building a strong office culture - Your contribution will range from administrative to strategic and your ability to impact both will make you an asset to our team  

• You will apply your benefits expertise to help prepare and present renewals, negotiate with carriers, interpret benchmark data and analyze trends, and work with the entire HR suite to ensure proper technical account implementation. 

• Building, expanding and cultivating relationships with existing clients 

• Facilitating consultative conversations with team members to ensure your client strategy is aligned and well executed Developing basic communications strategy and materials to advise clients' employees of changes in plan design and/or associated costs 

• Answer questions about benefits coverages and provide assistance with claims and vendor issues, plan design & funding arrangements, project management of carrier implementations, creation & delivery of employee benefits presentations. It all boils down to 4 key areas of focus: Educate, Facilitate, Investigate, and Escalate!  

• And of course, there is administrative work to file contracts, communications, track plan details and diarize past and future meetings and topics 

You will be successful if you possess: 

• We hire critical thinkers who can jump in and quickly diagnose critical issues 

• Gets energy from serving customers and feels proud when they effectively respond in highly sensitive situations 

• Holds a deep understanding of the importance of professional business correspondence and how picking up the phone is always the best option 

• Experience in the Benefits Administration and Consulting/Insurance industry

• 3 years' related industry experience, including but not limited to similar client service and business development exposure 

• Successful completion of CEBS, GBA, Life License or similar designations preferred 

• Consistent track record of solving complex client challenges through analytical & creative problem solving, while navigating potentially difficult conversations 

• Confidence enough in your skills and relationships to uncover additional opportunities to cross-solve and drive the sale of additional services and coverage levels  

• High level of comfort managing client groups of a wide variety of sizes and levels of complexity 

• Hands-on renewal experience a definite plus 

• The comfort with Microsoft Office Apps that comes with using them every day (Dynamics 365 ) 

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Paid Time Off to Volunteer
• Employee education recognition program
• Employee referral bonus program
• LifeWorks Employee Assistance Program
• Matching Gift Program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.