Property Appraisal Claims Consultant

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

• As a Property Appraisal Claims Consultant, you'll leverage your expertise to support management and the Property appraisal team. Your role will involve training, quality assurance activities, and managing both small and large, complex claims files.

What you'll do here:

• Provide technical support to major loss appraisers and property claims specialists on estimating to ensure operational excellence ad effective indemnity control.
• Collaborate with management to design, develop and facilitate technical claims training initiatives and programs related to process and workflow changes
• Conduct audits of claims estimates to ensure compliance with company standards and enhance Claims functions.
• Identify trends in work performed by the contractors and restorers within the Intact network to ensure adherence to standards, policies, and quality restoration methods.
• Participate in regional and national projects aimed at improving Claims processes and personnel to better serve customers and meet company goals.
• Ensure claims standards and procedures comply with contracts, applicable legislation, and case law.
• Work with the different regions to streamline Standards & Procedures.
• Provide operational support related to Standards & Procedures during the activation of the CAT Plan.
• Attend meetings and collaborate with key partners and stakeholders as required.
• Act as a technical quality, complaints, and training resource for the management team.
• Assist in managing the appraisal process for commercial and personal property losses.

What you bring to the table:

• Diploma in building appraisal or University Degree, or a combination of education and experience relevant to the role.
• In-depth knowledge of property insurance products in both personal and commercial lines.
• Minimum of 5 years in large loss appraisal for commercial and personal property claims, and 5 years in large restoration or construction project management.
• Proficiency in Xactimate estimating software and other relevant applications.
• Previous training experience is an asset.
• Excellent research and writing skills.
• Strong analytical skills and insight.
• Ability to lead meetings and projects effectively.
• Effective planning and organizational capabilities.
• Willingness to travel as required.
• Proficiency in French and English is an asset.

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.