Property Appraisal Unit Claims Manager

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are looking for a Property Appraisal Unit Claims Manager to join our Property team in the West!

As a Property Appraisal Unit Claims Manager, you will lead and motivate a high performing team of Property Appraisers. You will play an essential role by maintaining a legendary customer-focused approach while advising on solutions for internal and external sources. You will provide construction/technical expertise and leadership to ensure efficient work processes are achieved.

This role is hybrid and requires 3 days per week in office.

What you'll do here:

• Provide leadership and manage the operations of the Claims Unit to achieve key business goals including communicating corporate vision, and values
• Drive results by implementing appropriate performance expectations and management through effectively coaching and mentoring employees
• Develop and recommend organizational initiatives to support company strategies including changes to process or technology improvements
• Play a key and active role in the selection process and hiring of employees who will deliver a legendary level of service
• Audit staff files and provide feedback and/or training as determined. When required, establish controls based on audit findings
• Act in a consultative and advisory capacity on appraisal matters such as: scope of damage, preparation of repair estimates and settlement negotiation to help resolve claims-related issues
• Manage restoration contractor responsibilities
• Provide effective leadership by continuously keeping staff informed of changes or new directions and share responsibility for the overall productivity and engagement of team members
• Communicate with other claims experts on technical and administrative issues
• Maintain a respectful and productive business relationship with vendors, service providers, legal firms and internal client groups
• Ensure that corporate policies, claims standards, and procedures are being followed

What you bring to the table:

• Diploma in building appraisal or any combination of equivalent education and experience
• Minimum 3 years of corporate management experience or 3 years of progressive property appraisal experience
• Technical and practical knowledge of the restoration of damaged buildings
• Proficiency with Xactimate claims estimating software
• Strong leadership skills including the ability to motivate, coach, and engage staff
• Demonstration of the Leadership Success Factors
• Excellent analytical skills to deal with policy, legal and regulatory interpretation, and implementation
• Superior communication and interpersonal skills with all levels of staff
• Commitment toward ongoing self-development
• Flexibility with working hours

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.