Surveillance Coordinator and Social Media Researcher

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

About the role:

If you are a curious person, with a drive for spending your time scrolling through social media platforms, come put your social media skills to work.

In this 12 Month secondment as a Surveillance Coordinator and Social Media Researcher in the Investigative Services Unit (ISU), you will use your skills and curiosity to research social media sites to complete assignments, manage and transcribe data and collaborate with our surveillance team.

This role will give you the chance to:

• Research various social media sites and prepare reports on your findings for assignments referred to the ISU by our claims teams
• Work closely with our adjusters on files
• Track and update logs and spreadsheets
• Schedule surveillance assignments for all surveillance specialists in the unit
• Complete other administrative duties as required

What you bring to the table:

• Experience navigating social media platforms and ability to find creative solutions to generate strong evidence for our files
• Advanced proficiency in Microsoft Excel, and ability to create schedules for individuals
• Strong attention to detail, analytical and decision-making skills; inquisitive by nature and the ability to multitask
• 2 years claims experience within the Property and Casualty industry an asset
• Capable of working with highly confidential material and information
• Proficient with technology and the ability to learn new systems, skills, and knowledge in a virtual environment
• No Canadian work experience required however must be eligible to work in Canada.

#LI- Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

• Inspiring leaders and colleagues who will lift you up and help you grow

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.