Collections Officer

Commercial Credit Adjusters Ltd. is seeking full-time, energetic and motivated individuals who are interested in a career within the Collections Industry. Successful candidates will receive paid training, competitive wages and a commission structure. Immediate openings available!

What We Offer:

• Full-time hours with flexible shift options
• Group benefit plan
• Convenient downtown location and on-site security
• Opportunities for professional development and growth
• Friendly, supportive and diverse work environment
• Excellent experience and opportunity to gain knowledge of the credit industry; including credit reporting, credit repair and personal budgeting
• Competitive commission structure

Responsibilities:

• Establish contact with consumers (by telephone) and assist with the resolution of delinquent accounts (outbound and inbound calls)
• Negotiate payment of debts in accordance with client and company guidelines
• Investigate and advise on different forms of payment and/or settlement options
• Clearly document/update files on the system to support file activity
• Uphold the CCA Code of Conduct by ethically treating each consumer with integrity, honesty, dignity and respect at all times

Qualifications:

• 3rd party collections experience considered an asset
• Customer service and call centre experience considered an asset
• Strong negotiation and conflict resolution skills
• Excellent verbal and written communication
• Self-motivated, goal and detail oriented
• Sound decision making and judgement
• Strong organizational skills
• Dedicated and ethical
• Ability to work individually and with a team in a fast paced environment
• Solid computer skills
• Strong grasp of the English language
• Successful candidates will be subject to a criminal record check

We are seeking enthusiastic individuals to join our team as a Collections Officer! While experience is not mandatory, we are looking for candidates with a solid foundation in customer service, negotiation, and time management skills. This is an excellent opportunity for individuals who are eager to learn and grow in a dynamic work environment. CCA offers licensing as well as a unique training program that focuses on negotiation skills, financing options and investigative techniques.

Since 1991, CCA has been a highly respected industry leader in Accounts Receivable Management Services across Canada. We look forward to making you a part of our team!