Officer, Workers Compensation Claims (Contractual)

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Job Summary

The Officer, Workers Compensation Claims is responsible for acting as a point of contact for all stakeholders in establishing new disability claims, providing status updates and responding to inquiries. As the front line for all Return to Work programs at CN, the incumbent assists the Manager, Workers Compensation in assessing barriers to successful and timely return to work. The role applies sound judgement and accuracy in the setup of disability claims and in the communication of information to all stakeholders involved in employee claims.

Main Responsibilities

Workers Compensation Board (WCB) Claims Management

· Review all new claims and enter all available data into Systems, Applications and Products (SAP) within 24 hours of receiving notification of an injury

· Review, investigate, and gather additional information to validate each new injury claim and report it to the provincial WCB

· Communicate with employees and managers on a regular basis to assist in the claims process, monitor treatment plans, and determine Return to Work opportunities

· Review medical documentation throughout the life of each file to validate that diagnosis continues to relate to original injury

· Liaise with provincial WCB in Return to Work planning and claims requiring secondary reviews, appeals and medical arbitration

· Initiate and represent CN in secondary reviews, appeals and medical arbitration within legislative deadlines at Provincial Tribunals and Appeal Commissions

· Maintain claim files for all employees including claim details, statuses, action plans and Return to Work progress

· Research related WCB policies and legislation to ensure appropriate benefits are being paid to employees

· Initiate review of, manage and resolve long-standing disability claims where employee is totally and permanently disabled, and all opportunities for accommodation have been exhausted

Accommodation for Non-Occupational Injuries

· Gather medical restriction profiles for employees from insurers, occupational health services and physicians

· Work with regional stakeholders in finding suitable accommodations

· Document data into SAP for all non-occupational claims

· Coordinate Return to Work and monitor employee progress while on accommodated duties

Account Management

· Manage a financial portfolio

· Ensure efficient account management

· Review invoices and validate all costs

· Represent CN as a member of each respective Regional Employer Group

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role requires minimal travel (up to 15%) to visit regional offices and during audits. The role requires being available on-call 24/7 to respond to critical incidences. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress.

Requirements

Experience

Disability Management

· Between 3 to 5 years of hands-on experience in disability management and insurance

o Previous experience in workplace accommodation and claim resolution

o Employment at a provincial workers compensation board*

*Any experience for these above would be considered as an asset

Education/Certification/Designation

· Bachelor's Degree in a related Healthcare Field, Social Science, Business, Human Resources or comparable work experience

o National Institute of Disability Management and Research Certification*

*Any designation for these above would be considered as an asset

Competencies

· Collaborates with others and shares information

· Communicates with impact

· Demonstrates active listening

· Sets direction and inspires others

· Knows the business and stays current on industry needs

· Applies critical thinking

· Demonstrates agility and drives change

*Any skills/attributes for these above would be considered as an asset

Technical Skills/Knowledge

· Proficiency in Microsoft Office

· Knowledge of disability management tools

· General knowledge of the railway industry

· General knowledge of Federally regulated employers

· Strong knowledge of applicable provincial Workers Compensation legislations, policies and business procedures

· Knowledge of Canadian and Provincial Human Rights laws

· Knowledge of ergonomic principles*

· Fluently bilingual, both written and verbal (English, French)*

*Any knowledge for any of the above would be considered as an asset

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.