Director, Provincial Health Systems

Director, Provincial Health Systems

PDS-Connected Health Services

Burnaby, BC

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Provincial Health Services Authority (PHSA) plans, manages and evaluates selected specialty and province-wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of people living in BC. PHSA embodies values that reflect a commitment to excellence.

The Director, Provincial Health Systems reports to the Executive Director and is responsible for leading the partnerships, planning, development, implementation, and integration of the digital services portfolio to support clinical business areas provincially including regional health authorities (RHA), First Nations health authority, health organizations (HO) and Ministry of Health (MoH). The Director makes strategic decisions and formal recommendations to the PDS and PDHIS leadership related to provincial health systems, oversees multiple initiatives, and holds a key leadership role in building trusted relationships, influencing, negotiating consensus, and delivering change from a provincial digital health perspective.

The Director guides the development, recommendation, and implementation of the portfolio's Roadmap, oversees designated portfolio staff and contractors responsible for portfolio management and continuous improvement, and develops, monitors, and maintains an operating budget. The Director works collaboratively with partners across PHSA, the MoH, HAs, FNHA, HOs and the Provincial Digital Health and Information Services (PDHIS) portfolio and represents the organization on various committees and working groups to ensure strategic and operational alignment, integration and optimization of cross-functional operations and services.

The purpose of the Provincial Health Systems (PHS) is to deliver, sustain and continuously improve provincially administered clinical care delivery products and services aligned to clinical business areas. PHS leaders and teams work in close partnership with clinical business leaders to ensure that our digital investments are adding business value and supporting business areas to deliver on their priorities.

Specific Portfolios:

Primary Care Digital: The Primary Care Digital portfolio focuses on digital products that support care within the primary care setting. The team currently provides product management, technical support and continuous improvement for the Provincial Attachment System

Public & Population Health Digital: The Public & Population Health Digital portfolio focuses on digital products that enable deliver of population and public health services including clinical documentation. The team currently product management, technical support and continuous improvement for Panorama, PIS, ImmsBC.

Virtual Health Products: The Virtual Health Products portfolio supports virtual and hybrid models of care provincially. The team currently provides product management, technical support and continuous improvement for virtual visits and remote patient monitoring products.

What you'll do

• Fosters trusted, value-added partnerships with a variety of health system organizations such as representatives of the MoH, HAs, FNHA, HOs to contribute to deliver and operationalize provincial digital strategies, projects, plans and initiatives. Negotiates and facilitates consensus.
• Establishes effective relationships across PDHIS to create partnerships and positively influence digital transformation and services that benefit patients, staff, providers and the provincial health system.
• Collaborates with partners and team members to validate clinical business priorities and develop a digital enablement roadmap to address the clinical business needs. The work is led in collaboration with Clinical Business partners, partners and leaders across PDHIS, MoH and HA Leaders including the realignment of the integrated project plan to the dynamic cadence and priorities of Digital Health Strategy.
• Responsible for the development, maintenance and tracking of the overall Integrated Project Plan (including Project Workstreams, vendor activities, operational dependencies, and activation) and ensures the roadmap is effectively communicated and adjusted with all partners.
• Provides recommendations to Executive Director PHS about the digital enablement priorities and direction of the portfolio based on clinical business program priorities and in alignment with the Digital Health Strategy. Works with partners across the PDHIS leadership team to collaborate with the MoH, HA, FNHA and HO partners and others on digital enablement initiatives identified within the portfolio, service planning, adoption and integration. Represents PDS at tables with regional HAs, FNHA, HOs and the MoH to identify and develop opportunities.
• Drives alignment between the clinical business strategies of partner organizations and the provincial Digital Health Strategy. Ensures the integration across PDHIS Services teams including identifying opportunities and leading cross-functional and cross-organizational teams to design and implement complex digital transformation.
• Directs and enables the execution of large-scale initiatives following project methodologies, ensuring successful and coordinated completion of initiative components, facilitating consensus with partners as needed and ensuring readiness for project implementation. Provides leadership and direction to team, contractors and other PDHIS staff.
• Drives change in partnership with clinical business areas in the use of standardized approaches to large scale change projects and digital innovation.
• Provides leadership to teams by mentoring, coaching, and fostering an atmosphere that promotes and encourages employees to realize their maximum potential. Oversees human resource management including recruitment, performance assessment and performance management. Initiates disciplinary action when necessary.
• Leads the development and monitoring of budgets, identifying operational demands and environmental and resource constraints and uses best utilization methods to thoroughly track, allocate and adhere to allocated budgets.
• Applies an understanding of the broader health system, clinical workflows, processes and decision support needs as well as an understanding of clinical and other IT systems use and capabilities.
• Leverages best practices and models in product management, program management, and operational transitioning.
• Performs other duties as required.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Master's degree in Business Administration, Health Informatics, IT or other relevant discipline, plus a minimum of eight (8) years' experience in progressive leadership roles in a large, complex health care setting including experience in digital and virtual health or other health related initiatives; major clinical information system vendors, system integration and health information exchange. Demonstrated commitment to on-going learning and professional development.
• Proven ability to foster a collaborative team approach to decision-making.
• Effective fiscal and financial management skills.
• Exceptional communication, inter-personal, and public relations skills.
• Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport with leaders both within and outside the organization.
• Results oriented with the ability to execute strategy across large complex organizations.
• Demonstrated ability to bring together and lead diverse groups in a collaborative manner.
• Advanced report writing and presentation skills. Demonstrated ability to present recommendations at a senior level.
• Demonstrated knowledge and/or experience in data analytics, business intelligence and advanced machine learning and big data technologies.
• Effective facilitation skills and the ability to motivate and influence leaders.
• Advanced skills in critical thinking, complex problem solving, planning, project management, change management and group processes.
• Demonstrated ability to provide leadership, guidance and direction to staff and project teams.
• General knowledge of current health care issues and trends.
• Demonstrated ability to work independently and in collaboration with others.
• Demonstrated ability to develop and maintain rapport with internal and external partners.
• Demonstrated ability to function effectively in a highly dynamic environment with changing priorities and deadlines.
• Demonstrated ability to analyze and problem-solve complex issues while working towards creative and effective solutions.
• Demonstrated ability to organize, prioritize and achieve work-life balance.
• Demonstrated ability to operate related equipment including related software applications.
• Physical ability to perform the duties of the position.

Skills & Knowledge

• Demonstrated knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents - including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - and how they intersect across the health care system.
• Models and supports full team commitment to Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety including oversight and commitment to education strategy.
• Collaborates with peers to ensure Indigenous-specific Anti-racism and ICSH are applied holistically through department as whole.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $128,298 - $184,428 /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 179117E

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of February 10, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.