Treasury Revenue Clerk

1. Initiates contact with the patient and family regarding preferred/alternative accommodation at the patient's site; explains hospital policy on payments and cost differential based on accommodation choice; explains insurance coverage according to the medical insurer and collects payments from patient.
2. Verifies patient's financial and insurance information, personal details and proof of eligibility for preferred/alternative accommodation; completes appropriate documentation, as required.
3. Answers, returns and follows up on external and internal telephone calls from customers, patients, family, staff and outside agencies regarding complaints, questions and credit card payments.
4. Enters patient data on patient accommodation information/choice and financial information into a computerized system; follows up with external medical insurance companies regarding the billing of claims, delinquent accounts and rejection claims by initiating and responding to correspondence and telephone contacts.
5. Identifies billing differences and initiates contact with external agencies to ensure billing is correctly recorded and processed in a timely manner; identifies missed billing opportunities.
6. Maintains confidentiality of patient's personal information, as established and in compliance with applicable legislative requirements and organization policies.
7. Receives cash, cheques, credit and debit card payments from clients and customers including funds from other departments and contributions to the resident's trust accounts; enters transactions into the appropriate electronic accounting system.
8. Receives completed and authorized vouchers from staff and issues sundry cash payments in exchange; records transactions as per procedures; posts entries to ensure accurate recording in the account ledger.
9. Receives source data such as hairdressing, podiatry, gift shop and from other departments requiring amounts to be charged to the resident's trust accounts; records transactions in the electronic accounting system; prepares and sends out the resident's trust account statements monthly.
10. Balances cash float and prepares bank deposits in accordance with established schedule; orders change from the bank as required ensuring an adequate supply of change is on hand to meet customer needs.
11. Reconciles designated accounts by matching information such as payments received, refunds, invoices issued and identifying differences; traces reason for the differences and prepares adjustment information such as vouchers and credit balances to rectify the differences; refers difficult situations to the Treasury Supervisor as required.
12. Shares custody of site vault, safe combinations and keys with the Treasury Clerk according to established policies and procedures.
13. Maintains contact with Financially Responsible Parties as to the operation of resident trust accounts; arranges for pre-authorized payments, whenever possible; follows up on delinquent resident's trust accounts by issuing statements to account holders and other designated Fraser Health clients as per established procedures and by initiating telephone contact.
14. Prepares reports of delinquent accounts according to established procedures, referring to the appropriate authority for follow-up.
15. Performs related routine clerical duties such as filing, photocopying, answering telephone call, taking and relaying messages.
16. Performs other related duties as assigned.

Grade 12, successful completion of a recognized accounting course and two (2) years' recent related experience or an equivalent combination of education, training and experience.

• Ability to keyboard at 40 wpm.
• Ability to communicate effectively, both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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