Manager, Telecommunications

We're searching for a Manager, Telecommunications. Are you searching for new possibilities?

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.

Discover what's possible, with Westland.

As the Manager, Telecommunications, you will be responsible for overseeing and managing all aspects of telecommunications, connectivity, and mobility within the organization. This role will involve leading a team to ensure efficient and reliable telephony systems, network connectivity, and mobile solutions to support business operations. The Manager, Telecommunications will collaborate with various departments to assess telecommunications needs, develop strategies, and implement solutions to optimize communication technologies.

Expected Compensation: The expected hiring range for this role is $112,000 - $131,000, with a 35-hour work week. Your rate of pay will be determined based on your individual qualifications and experience, while considering internal equity.

Westland also offers a competitive annual short-term incentive program that enables employees to share in the rewards of the business and emphasizes the measures that are key to our success.

Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences.

Interested in learning more?

Why you'll love Westland:

• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to drive your own success
• Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
• A total rewards program that takes care of your financial, physical, and mental health
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients
  

Why we'll love You:

• You have over 10 years of experience in telecommunications, with 5 years in a management or leadership role
• You hold a bachelor's degree in computer science, information technology, telecommunications, or a related field
• You have proven experience with unified communications platforms, telephony systems, including VoIP, PBX, and call center solutions
• You are experienced with managing telecommunications contracts, procurement, billing, and budget management
• You have working knowledge of modern equipment usage and management concepts, like Bring Your Own Device (BYOD), Choose Your Own Device (CYOD), and Enterprise Mobility Management (EMM)
• You possess solid knowledge of telecommunications and network technologies, protocols, and architectures
• You are strong analytically, a problem-solver, and have solid decision-making abilities
• You are familiar with Genesys, MS Teams, Ring Central and similar solutions. Relevant certifications in Azure, M365 and network like (CCNA, CISSP) are a plus

Once here, you'll:

• Lead and manage a team responsible for telephony systems, network connectivity, and mobility solutions
• Develop and implement plans to enhance telecommunications infrastructure, ensuring reliability, scalability, and security
• Oversee telephony systems' installation, configuration, and maintenance, including PBX, VoIP, and unified communications platforms
• Manage telecommunications contracts, vendors, and service providers to ensure cost-effectiveness and quality of service
• Establish and manage the telecommunications annual operating plan, ensuring the optimal financial and human resources allocation to support business needs.
• Monitor and control costs, identify cost-saving opportunities, and provide accurate financial reporting and forecasting
• Collaborate with internal stakeholders to assess telecommunications needs and requirements and provide recommendations for technology solutions
• Develop and implement policies, standards, and procedures related to telecommunications and mobility management
• Provide technical expertise and support for troubleshooting telecommunications issues and incidents
• Stay informed about industry trends, emerging technologies, and telecommunications and mobility management modern frameworks

Want to get to know each other better? Send your resume our way.

You belong here
We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.

At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at careers@westlandinsurance.ca