Receptionist and Administration Assistant (ON Site + Part-time)

TEAM LOCAL is hiring

Built on nearly 80 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $9.3 billion in assets and 120,000 members. With 24 branches, Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan. It’s our vision to help build vibrant, healthy communities, thriving local enterprises and financially empowered people. Learn more about us at prospera.ca. 

Join our Prospera team this year as a part-time Receptionist and Administration Assistant at our Corporate office in Surrey. The hours required are Monday - Friday, 9 AM to 3 PM.

In this role, you will be responsible for is responsible for greeting and assisting visitors, answering, and directing phone calls, managing appointments, as well as administering the visitor log, security passes and parking for the organization. Reporting to the Executive Assistant, Team Lead and as a part of the wider Governance team, this role also provides administrative support to the Executive Assistants and Governance Team, as and when required.

What you’ll do:

• Greet, welcome, and direct guests, customers, and other visitors in a professional and positive manner.
• Inform employees of visitors’ arrivals or cancellations.
• Answer and direct phone calls to appropriate business unit and/or employee, providing timely service and information as needed.
• Receive and sort incoming mail and prepares outgoing mail.
• Prepare couriers for delivery and accepts and signs the delivery of couriers and packages.
• Maintain security procedures by assigning visitor security cards and updating/monitoring visitor log.

• Open and close reception as required, ensuring proper security procedures are followed.

• Ensure front reception area remains tidy

• Coordinate and manage security passes and assign to new employees as required.

• Manage list of approved caterers and manages all catering correspondence and orders.

• Review and processes all catering invoices for internal meetings.

• Maintain and orders supplies for office, coffee stations and lunchroom.

• Handle employee parking administration and liaises with property management company to oversee registration process.

• Provide administrative support to the Executive Assistants and Governance, such as making travel arrangements; reviewing, coordinating, and editing documents and presentations; directing mail and responding to routine requests within guidelines; maintaining general filing; processing expense reports and invoices; assist with event planning.

• Update and maintain meeting room calendars and provides internal support in coordinating meetings.

• Support meeting set up and take down.

What you bring:

• High School Diploma
• Office administration certificate or diploma, an asset.
• Minimum 1-2 years in a front-line reception and/or administrative position or an equivalent combination of education and experience
• Exceptional guest service skills with a friendly and positive attitude.
• Proven ability to anticipate needs and create a welcoming front reception area.
• Strong interpersonal and communication skills with the ability to interact both verbally and in writing with a diverse group of people.
• Excellent problem solving and time management skills, with an ability to manage multiple priorities.
• Ability to communicate with all levels of the organization in a courteous and efficient manner.
• Intermediate skill level with MS Office such as Outlook, Word, Excel, PowerPoint, SharePoint, and Teams