Case Management Consultant

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

What will you do?

You will be responsible for coaching Disability Case Managers (DCM) to enhance skills to optimize claims duration / outcomes and develop superior Case Management Excellence behaviours.

• Providing feedback and coach the DCM team in client-focused case management and achieving results
• Refining your assigned DCM team skills on the best use of tools and approaches, caseload management, forecasting, workload prioritization
• Supporting DCM in change management and achieving overall measured team performance
• Identifying opportunities to improve processes to better meet our service excellence, quality, and financial commitments to our Clients
• Identifying emerging trends by using reporting and caseload reviews, and develop a plan to address them
• Collaborating with your Manager, your CMC peers, trainers, and other stakeholders to address learning and development opportunities

What do you need to succeed?

• Expert in Disability Case Management (short-term and/or long-term disability) with strong coaching skills
• Understands the larger scale of the disability business and the financial impact on Plan Sponsors
• Ability to connect the information, to identify trending and to explain the why
• Great communicator (bilingual in English and French - Quebec only):
  • authentic care and empathetic approach
  • ability to influence and negotiate
• Analytical and detail oriented, especially with complex claims and contracts
• Superior organizational and problem solving skills
• Leadership and change management skills
• Proactive and innovative
• Resilient and able to handle and overcome difficult and stressful situations
• Tech savvy - comfortable using multiples platforms and systems
• Thrives in a dynamic, fast paced environment
• Collaborative team player with a positive attitude and a drive to succeed
• All post-secondary degrees are welcome

What's in it for you?

• Opportunities to learn new skills, grow and move into different roles
• Comprehensive training program with virtual classroom and ongoing learning to be set up for success
• Trusting, diverse and inclusive working environments
• Supportive leadership who's focused on your success and well-being
• Continuous improvements that focus on enhancing your work and our clients' experience #makeadifference
• Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities
• We offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:
  • Comprehensive benefits
  • Retirement & stock investment
  • Pay for performance reward
  • Wellness programs, benefits and health incentives
  • Paid vacation based on experience and additional days to support family care and personal emergencies
  • Time off for enrichment experiences through a Sabbatical program
  • Investment in not-for-profit organizations that are important to you

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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