Claims Adjuster II, Auto

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

At Intact Insurance, we believe insurance is not about things, it's about people. It's what we believe, and it shapes everything we do. It's why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in.

As an Claims Representative II, Auto, you will work with customers who have experienced a loss to their automobile and have had a disruption to their daily routines, such as dropping kids off at school, commuting to school or work, or completing work tasks with commercial vehicles. Demonstrating empathy, care, strong listening skills, and organizational effectiveness, you will guide the customer through the process to get them back on track quickly and efficiently.

If you are passionate about helping others and thrive in a fast paced, diverse & inclusive environment, where you will be supported and encourage to grow your skills, then this is an opportunity for you! We are looking for creative and customer-driven individuals, with 1+ years of Auto Adjusting experience to join our growing team.

What you will do here:

• Collaborate with the customer, appraisers, vendors and other key players to investigate claim details and gather information or documentation in order to make decisions to move claims forward to closure in a timely manner
• Analyze the information gathered, interpret insurance policy wordings, determine coverage, liability and assess damages for the purpose of indemnity.
• Maintain meaningful and timely communication with the customer via text, email and telephone
• Identify process improvements, provide solutions and/recommendations to improve efficiencies and drive change to ensure effortless customer experiences
• Demonstrate commitment to continued learning and being curious, keeping your finger on the pulse of market trends, including but not limited to, legislative changes to auto coverage within in each provincial jurisdiction
• Adapt quickly to new & enhanced system/IT technologies or process improvements

What you bring to the table:

• Passion for helping people during difficult times navigate the claims process from open to close
• Experience negotiating total loss settlements
• Experience determining liability percentages and settling losses
• Desire to mentor new claims adjusters and collaborate with colleagues when reviewing challenging claims
• Adaptable and agile in a rapidly evolving business
• Demonstrates a passion for customer service with strong written and verbal communication skills
• Self-motivated and capable of working in a fast-paced environment
• A forward thinker who is able to foster new ideas
• Superior organizational skills and results-driven
• Demonstrated negotiation and conflict management skills
• Ability to learn and work effectively in a hybrid environment

Our team operates in a partial queue system, balancing time between managing new claims and progressing existing cases to resolution. Our core business hours are Monday through Friday, from 8:00 AM to 6:00 PM MST. You will be scheduled shifts within these hours, totaling a 35-hour workweek.

#LI-Claims #LI-Hybrid

Salary of the successful candidate will typically be positioned between the following range, taking into consideration a number of factors including prior experience, qualifications, anticipated contribution to role, location and internal equity:

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.