Relationship Manager (ON Site)

TEAM LOCAL is hiring

Built on nearly 80 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $9.3 billion in assets and 120,000 members. With 24 branches, Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan. It’s our vision to help build vibrant, healthy communities, thriving local enterprises and financially empowered people. Learn more about us at prospera.ca. 

Join our Prospera team as a Relationship Manager (RM) at our River District Advice Centre.

In this role, you will be responsible for maintaining and growing advisory relationships with our highest value members. You will be a leader in holistic relationship management practices and bring your highly developed process for proactive outreach, pipeline management, and engagement of our line of business specialists to meet our member financial needs.

Please note: this role may support our Metrotown Advice Center as needed. This role is a Tuesday to Saturday schedule.

What you’ll do:

• Proficiently assess members’ financial objectives, risk tolerance, and unique needs to provide tailored advice.
  Effectively create holistic financial strategies that encompass investment, lending, protection, and omni-channel day to day banking.
• Facilitate referrals to trusted partners and ensuring a smooth transition of the member while maintaining trust.
  Responsible for retention and growth of our segment of highest value members across all lines of business.
• Promptly action product maturity, handling each lead with a holistic advice-based approach to grow relationship and help members to achieve their goals.
• Executes on holistic advice based financial strategies by fulfilling members complex lending, investment, protection, and day to day banking needs.
• Maintain accurate records of member interactions, advice, and transactions, while adhering to internal policy, regulatory compliance, and ethical standards.
• Has a solid understanding of registered products including tax implications and is comfortable developing strategies for term deposits to balance members needs for liquidity and desired returns.
• Supporting a positive member experience provides back-up support to all other AC roles when needed.

What you bring:

• At least 3 years or more working in financial services with at least 1 year in an advisory capacity.
• Proven previous experience with mortgage lending and selling mutual funds.
• Mutual funds licensed.
• Demonstrated financial acumen and knowledge of financial products and services.
• Previous experience in a professional financial advisory sales environment.
• Financial acumen skills and knowledge of financial products and services.
• Superior understanding of retail lending, including complex mortgages such as construction and non-traditional mortgages.
• Proven understanding of investments including experience selling mutual funds and developing holistic financial plans.
• Able to develop and build relationships with members and provide advice in a variety of member situations.
• Excellent listening and verbal and written communication skills.
• Proficient with using a variety of technology.

Prospera offers a total compensation package of base pay plus incentives that is market competitive and reviewed against the market annually. Starting salary is normally targeted around the middle of the posted salary range, and is determined based on the successful candidate’s knowledge, experience and internal equity.

Our Values

• Cultivate trusting relationships: We are local at heart, aligned in our purpose to help our members, communities, and team thrive.
• Empower and enable others: We give each other the space, trust, and tools to succeed.
• Lead with curiosity: We approach all circumstances with curiosity and a drive for continuous learning and improvement.
• Embrace change and execute with purpose: We plan with agility, take action, and pivot to deliver results.
• Thrive as One Team: We collaborate because it strengthens us.

What’s in it for you?

• Inclusive, equitable and accessible workplace: All team members are valued, respected and heard. We learn from each other’s differences, gaining strength through our people and our perspectives.
• Training and support. We set our employees up for success with training and continued support and access to resources throughout employment.
• Career advancement! We’re committed to our employees’ growth and development and we want to see you soar.
• Fun and camaraderie. We care deeply about our members and our employees, and we want the hours you spend with us to be fun, rewarding and sometimes lighthearted. We like to work hard, play hard, have fun and be there for each other.
• Show me the money! We offer competitive pay, a personalized benefits program, and a generous defined contribution pension plan.
• Community focused. We care about giving back to the communities we live, work and play in. We participate in many community minded activities throughout the year.

Our commitment to Diversity, Equity and Inclusion

Diversity, equity and inclusion is part of everything we do, and we’re on a continuous journey to ensure every employee and members feels like they #BelongAtProspera.

If you require accommodation during any part of the recruitment process, please let us know.