Subject Matter Expert & Team Lead

What is the opportunity?​

Team Manages and leads a Department of leasing transaction experts in a client fulfillment/servicing Centre, operationalizing client care strategies, providing direction relative to the identification of process and efficiency improvements, problem resolution and the integration/implementation of new initiatives and activities. Responsible for the attainment and maintenance of established service standards (ie. Client Service Commitments). Accountable for the delivery of the department/functions goals and objectives, while managing against business plan, operational/credit risk mitigation and enhancing the client experience

What will you do?

Provides quality leadership and direction to employees in a centralized fulfillment and servicing environment who:

• Act as a single point of contact - middle office - for RBC clients, Leasing Sales Managers, Leasing Vendors and legal parties providing deep knowledge and experience of RBC Leasing products and services to ensure a positive client experience and mitigation of risk. Responsible for efficient and effective end to end co-ordination and service delivery of standard leasing transactions and required documentation etc.. completed in accordance with applicable level of priority
• Responsible for Business Planning development and management relative to RBC strategies and business/functional objectives.
• Lead, execute and escalate service quality initiatives to provide consistent service within established Client Service Commitments
• Takes ownership of escalated client and/or sales/service partner issues as a priority ensuring resolution at source. Works with team to complete cause and effect analysis ensuring gap mitigation plans are implemented
• Provides operational direction by identifying and planning service improvement options
• Responsible for all efforts to institutionalize "operational/credit risk" within a Centre
• Plays active role in building both internal and external networks to capitalize on business opportunities and sales/service efficiency and effectiveness. Strong ability to create win-win outcomes through partnerships.
• Leads and directs RBC/RCAP and/or product/process initiatives with senior management.
• Ensures adherence of Operations Risk, Compliance and AML policies, processes and procedures as per Folio guidelines to mitigate operational/credit risk
• Ensures Department employees are aware of RBC Key Behaviours and consistently demonstrates their positive impact on business and individual performance: Put clients first, Collaborate as partners, Develop people, Act on our accountabilities, Make decisions faster and Prioritize for greatest impact

Managerial Excellence:

• Ensure that employees understand RBC vision, as well as support and reinforce targeted behaviours that contribute to RBC goals.
• Champions Coaching Routines for department - rounds, direct report coaching, joint sessions, weekly/monthly goal setting and reviews, semi annual performance assessments and employee development plans.
• Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.
• Leverage the value in unit, department, and enterprise wide teams to develop better solutions and achieve a cross enterprise mindset.
• Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities

Key Relationships

• Leads a diverse team ranging with 6-8 direct reports consisting of: PL09 Associates
• RBC clients
• RBC Management team and employees
• Leasing Sales Managers
• Suppliers
• RBC Legal & RBC Tax
• Canadian Banking Sales, CB Operaitons and Technology and Operations service partners

What do you need to succeed?

Must-have:

• Previous People Management experience - minimum 3 years
• Previous Lending/Leasing experience
• Strong knowledge of MS Office (Excel and Word).
• Centre of expertise on equipment financing documentation. Knowledge and understanding of credit policies, security documentation, systems abilities and policies.
• Proven ability to manage highly effect teams through change
• Excellent written and verbal communications.
• Excellent organizational skills and ability to effectively manage time and priorities. Strong ability to multi-task.
• Demonstrated ability to solve problems by generating, evaluating and implementing alternatives.
• Detail-oriented and able to understand the terms and conditions of the contracts.
• Ability to work well within a team and independently

Nice to have:

• Strong knowledge of lease, financing and ancillary documentation.
• Superior understanding of PPSA laws across the country
• Strong knowledge of T-Value, HP Calculator
• Bilingual

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• We are proud to offer a comprehensive compensation program which includes a competitive salary, bonuses, flexible benefits.
• Leaders who support your development through coaching and managing opportunities
• We promise you'll work in an inclusive, collaborative, progressive, and high-performing team
• We have a world-class training program in financial services

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.