Merchant Credit Risk Analyst
About the role
Shopify's Credit Risk team is responsible for identifying and mitigating financial losses for merchants processing on the Shopify Payments gateway, all while supporting the growth of the trustworthy and sustainable businesses on our platform.
Commerce is dynamic and global, making our mandate challenging, impactful and constantly evolving. As Shopify expands its reach and develops new products, our signals and policies must adapt continuously. This work is essential to keeping Shopify a trusted platform.
To support our mandate we are looking to add a Merchant Credit Risk Analyst to join our team. You will be a subject matter expert on all things merchant credit risk for merchants processing on Shopify's Payments gateway. From identifying risk vectors to keeping up to date on emerging trends and industry best practices, you will be responsible for contributing to Shopify's credit risk policies and monitoring to create a trustworthy product and mitigate financial losses.
In this role, you'll be responsible for:
Reviewing cases generated by models and rules, analyzing signals to identify, prevent, and mitigate merchant credit risk losses
Working directly with merchants to address concerns, collect information, and provide support or clarification through email
Ensuring a low-friction experience for merchants while balancing risk and reward
Effectively manage multiple tasks of varying complexity under time constraints
Qualifications
Experience in merchant risk analysis within the payment processing and e-commerce industry
Strong analytical, problem-solving and conceptualization skills, with the ability to think creatively and analytically to connect disparate data points
Proven ability to implement mitigation strategies, while carefully minimizing impact on legitimate merchants
Deep understanding of various business models and their unique risk profiles each presents
Exceptional written and oral communication skills. This means you have the ability to communicate with a wide variety of audiences about complex situations using plain language.
Experience handling high-value processing and high-visibility accounts
Demonstrated understanding of chargeback processes, including root causes, money movement, and mitigation techniques
Capability to proactively recognize and provide feedback concerning rules, processes, and trends.
Comfort with ambiguity and obscurity. We're operating in uncharted waters, and the existing frameworks aren't always applicable
It would be great if you had experience with:
Familiarity with SQL and reporting tools
Experience in financial underwriting or portfolio management
Demonstrated ability to collaborate on cross-functional projects
A background in crafting and/or improving policies and procedures
The right person should have a proven track record of solving ambiguous problems and getting things done at scale. An entrepreneurial spirit and ability to thrive in a startup environment are non-negotiables.