Online and Mobile Banking Lead

Permanent Full Time

Open to Any Location in Canada except Quebec
(Ability to work remotely from your home office)

Closes November 28

Annual Salary: $73,730 - $101,378

Innovation Credit Union has a bold ambition. In addition to being Canadas newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenants of the digital business model like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians - that's our purpose.

How does this position help fulfil Innovation's purpose? Glad you asked!

Reporting to the Senior Director of Platform Development, the successful candidate will be tasked with maintaining, supporting, and enhancing the online and mobile banking platforms, emphasizing a digital-first strategy to enhance the experience for both members and team members. Responsibilities include overseeing daily operations, conducting business analysis for new requirements and processes, and continuously seeking innovative opportunities. The role also involves collaborating with cross-functional teams, focusing on member experience, and leveraging data analytics to guide strategic decisions, ensuring the platforms remain competitive and user-friendly.

What will you do?

• Manage the product backlog with a product roadmap and continuously groom the backlog based on business requirements.
• Coordinate with stakeholders and business teams across the organization to gather business requirements and member feedback.
• Collaborate with internal teams, partners, and third-party vendors to implement and launch new features, technical mapping, and functionalities as specified in the business plan and enhancements roadmap.
• Offer platform support, promptly address issues, and respond to staff and member feedback and concerns.
• Oversee and ensure the performance and availability of the online and mobile banking platform, coordinating with third-party vendors to manage and resolve incidents.
• Collaborate with Project Managers and other Product Managers to assess the impact of new functionality on different platforms.
• Create business requirements and design documents to ensure conformity with platform standards.

WIIFY (what's in it for you):

• Competitive Salary
• Diverse and Inclusive Culture that continues to evolve
• Flexible work arrangement options
• Strong benefit package
• 7% Superannuation matched contribution program
• Attractive variable incentive program
• Wellness Days to create appropriate work/life balance
• Paid Education opportunities to ensure our members have the most equipped staff helping them
• A purpose driven organization that focuses on the values of Accountability, Integrity and Respect
• And lots more reasons to love where you work and what you do!

What our team is looking for:

• A growth mindset that emulates Model, Coach and Care behaviors in every activity and approach
• A solution mindset that feeds inertia
• An ambassador who's willing to promote our team inside and outside organization
• Somebody who is digitally capable, who wants to dig into new technology with enthusiasm!
• Somebody who can work with occasional ambiguity with focus on process evolution
• A mindset of Solve, Serve, Sell - a problem solver, serving our members directly or indirectly, and selling our brand!
• Somebody to sweat the small stuff, but also see the big picture
• Personality and Energy - a flair for polish, and you bring your own personal, creative touch to everything you do!

Some things that would impress us:

• Bachelor's or Master's Degree, preferably in Computer Science.
• Must have experience in the banking sector.
• Minimum of 5 years of experience in business analysis or a related field.
• Preference will be given to candidates with experience in digital banking, digital onboarding/lending, and core banking systems, particularly those with experience in DNA.
• Understanding of APIs and experience with Postman.
• Ability to influence stakeholders and collaborate closely to determine acceptable solutions.
• Experience in product management, project management, and QA methodology.
• Familiarity with both Waterfall and Agile frameworks.
• Ability to manage multiple tasks while maintaining a high level of quality in work.

Interested?

Click the 'Apply now' button!

Innovation Credit Union acknowledges that Indigenous peoples are the traditional guardians of this land that we call Canada. In Saskatchewan we are on treaty lands and these treaties serve to govern our relationships with Indigenous people. We are dedicated to ensuring that the spirit of Reconciliation and treaties are honoured and respected.