Supervisor, Application Delivery
Job ID: 8735
Working Business Language: This role is considered a head-office role and will be required to communicate with internal stakeholders across Canada where the primary business language utilized is English.
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $105, 000 - $140, 000. Candidates with salary expectations outside of the range are still encouraged to apply.
About Us
At Wawanesa, we're proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto, ON; Kitchener, ON; Thunder Bay, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS
The Wawanesa Mutual Insurance Company ("Wawanesa Mutual"), founded in 1896, is one of Canada's largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
The Supervisor will be part of our Life Core Application Delivery team and contributes to Wawanesa's success by supervising a team of talented Developers and Solution Analysts that create system solutions and perform application management and operational activities to meet business stakeholder requirements. Working under general supervision, this job contributes to Wawanesa success by maintaining, supporting and enhancing business systems, operations and applications.
The ideal candidate will enjoy leading an agile scrum team that delivers system solutions with a passion for continuous improvement and test-driven development. You will have supervisory experience related to supporting software development team(s) and adopting standard operations practices to manage daily operations of systems using data-driven measures.
Our Life Core area is supporting ongoing business and technology transformation, as well as maturing our current delivery processes and practices. This is a great opportunity to be a part of the ongoing transformations and put your stamp on our company.
Job Responsibilities
- Manage daily system operational activities.
- Mature system operational practices within the team.
- Manage and maintain service level metrics.
- Manage and facilitate processes and procedures to replace system workarounds with root-cause solutions.
- Manage, facilitate, and communicate development delivery plans and progress with all required stakeholders.
- Manage application development team activities to ensure successful completion of work assignments.
- Manage and maintain applications, following IS department standards and industry best practices.
- Enforce application development standards following IS department established methodologies.
- Plan and manage application vitality.
- Develop and deliver project status updates, operational reports and presentations to various stakeholders.
- Contribute to annual operational planning.
- Contribute to departmental budget creation.
- Ensure continuous improvement in operational processes.
- Oversee and coach team(s) to ensure work environment is respectful, challenging, and rewarding, and provide career support and performance management for employees and maximize to their full potential while contributing to the achievement of the company's goals.
- Perform other duties as assigned.
Qualifications
- Completion of post-secondary degree/certificate or equivalent experience.
- 3+ years of experience leading technical delivery teams using Scrum for software development life cycle.
- Strong understanding of Jira and Confluence.
- Experience with relevant analysis, design, system development maintenance tools and technology.
- Strong communication skills, with the ability to communicate in a clear and concise manner with style fitting for the audience and message.
- Strong planning and organizing skills, with the ability to develop and implement plans by prioritizing and multi-tasking.
- Good people leadership skills, with the ability to facilitate high team morale by encouraging and coaching team members, along with conflict resolution
- Good decision-making skills, with the ability to direct team members to achieve goals through clear instruction.
- Knowledge of ITIL standard practices in IT service management is an asset.
- CSM (Certified Scrum Master) certification is an asset.
- Knowledge and experience in Life Insurance industry is an asset.
- Knowledge and experience with Life Insurance policy administration and claims management system is an asset.
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Wawanesa is proud to be one of Manitoba's Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!
Diversity Equity, Inclusion & Belonging
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process. Candidates requiring reasonable accommodations may contact, in confidence, jobs@wawanesa.com.
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
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