Claims Specialist
Working at Purolator International is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada's largest leading integrated freight, package, and logistics solutions provider. You can learn more about us on YouTube and LinkedIn.
When we say we're the best, we're not just tooting our own horn. We're incredibly proud of the many awards we've won for shipping to, from, and within Canada.
Purolator International provides a "Best in Class" Total Rewards package to employees and their families.
- Competitive Base Salary
- Quarterly Sales Incentive Bonus Plan
- Sales Awards and Recognitions
- Medical, Dental, Vision, Prescription Drugs (80%+ paid by Employer)
- Employer funded Short/Long Term Disability & Life Insurance
- Accident, Hospital & Critical Illness Plans
- Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary)
- Employer Funded Health Savings Account (H.S.A)
- Paid Time Off Including: 15 Vacation Days, 10 Sick Days, 4 Personal Days
- Paid Holidays
- 100% Paid Extended Parental/Maternity Leave Program
- 100% Paid Military/Reserves Leave Program
- Tuition Assistance
- Wellness Program
- Identify Theft Protection Discount Program
- Pet Insurance Discount Program
We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc.
Description
Description
- Respond to incoming customer claim inquiries in a courteous and timely manner
- Accurate and timely processing of customer claims for loss or damage
- Research information and work with Team Leaders to provide acceptable resolution for the customer while supporting company policies and procedures
- Identify and report loss or damage trends in the organization as required
- Other duties as assigned
Qualifications
- Previous customer service or claims related experience is an asset
- Ability to work well in a fast paced environment
- Excellent communication skills (verbal & written), including well developed professional telephone skills
- Excellent problem resolution and decision-making skills
- Ability to gather, analyze accurate, relevant information from various sources
- Strong organizational and interpersonal skills, with the ability to manage tasks efficiently and build effective relationships
- Exceptional teamwork abilities, with a focus on collaboration, adaptability and achieving shared goals
- Strong multi-tasking abilities (demonstrated initiative and problem-solving abilities)
- Bilingualism an asset
Competencies
Purolator International values diverse perspective and life experiences. Purolator International encourages candidates of all backgrounds to apply, including people of color, immigrants, refugees, women, people who identify as LGBTQ, people with disabilities, veterans, and those with diverse life experiences.
Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you require an accommodation during the recruitment process, we will work with you to meet your needs.
Purolator International participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program www.e-verify.gov.
Any offer of employment is contingent upon a favorable background and reference checks.
POSTING DETAILS
Requisition Number: 66062
Job Code: 1260
Reports to: Supervisor Customer Support
Working Conditions: Office Environment