Bilingual (French/english) Inbound Fraud Analyst - December 12 Start Date - Tangerine
Requisition ID: 209643
Tangerine is Canada's leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It's important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.
What you will be doing:
| The Analyst, Inbound Fraud answers inbound calls for fraud-related inquiries. The incumbent is required to review unusual activity with customers, complete lost reports and itemize fraud transactions, obtain details for card replacement and communicate with various departments within the bank. The incumbent utilizes specific call handling procedures for mitigating potential fraud losses, while branding Scotiabank/Tangerine to create a rewarding and engaging experience for our customers. |
Is this role right for you? In this role you will:
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- Actively pursue effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
- Utilization of active listening skills and appropriate acknowledgment statements
- Ability to work in a fast-paced environment
- Proven interpersonal, communication and problem resolution skills
- Ability to navigate between multiple applications/systems
- Strong critical thinker with good verbal and written communication skills
- Previous Retail Banking and / or Advice/Call Centre experience is an asset
- Working knowledge of the application systems that support debit/credit card and alternate delivery channel products including TSYS, PRM, Citadel, TCS, DAWT
- Working knowledge of basic PC applications (e.g. Microsoft Word, Microsoft Excel, Lotus Notes, etc.)
- Requires a high school diploma or equivalent; post-secondary education in business or other related disciplines is as asset.
- Bilingualism is required as this is a customer-facing role.
- Customer Service experience required, preferable in financial services industry.
Hiring & Training Details:
- Our Customer Contact Centre is located at Terminal Station, 1234 Main St, Moncton, NB
- Position Start Date: December 12 2024
- Position Status: Full Time (37.5 hours per week)
Training & Work Shift Details:
- Must be available to attend onsite training from Mon- Fri 9 am - 5 pm
- Our business operates every day of the week, from Monday to Sunday, between 7:00AM and 12:00AM
What's in it for you?
- You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
- You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
- You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
- You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don't apply here.
- You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
Location(s): Canada : New Brunswick : Moncton
At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.