Claims Manager - Property
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
We're looking for a Claims Manager, Property to join our growing team!
As a Claims Manager, you will have a significant impact on the achievement of overall objectives for the Atlantic Property team. You will work collaboratively with Atlantic Claims leaders to ensure quality claims management is in line with company standards. The successful candidate will also be responsible for driving employee engagement, efficient and effective work processes, quality service, effective indemnity and legal expense control, proper reserving practices, creating operational efficiencies and delivering on Key Performance Indicators ("KPIs").
This is a full-time permanent opportunity available in our Dartmouth, NS, Dieppe, NB or St. John's, NL offices, with regular travel throughout Atlantic Canada.
What you'll do here:
- Create and communicate vision for the teams to support Atlantic Property objectives, while engaging employees and delivering outcomes.
- Lead and motivate a large team of employees, including Unit Claims Managers and Consultants.
- Oversee the recruitment and development of employees.
- Establish and refine best practice workflows.
- Prepare and follow up on operational budgets by setting expense ceilings in line with targets.
- Develop and implement strategies and tactics to achieve our overall KPIs and targets.
- Enforce Workforce Plan/Schedule by identifying the need for resources required to maintain set service levels and productivity benchmarks.
- Ensure adjusters maintain quality work standards by managing results, both on a quantitative and qualitative level; ensure Closed File Review and Interval File Review compliance and create action plans as required.
- Make decisions concerning loss reserves and claims payments in line with standards.
- Participate actively in strategic projects and present to senior executives.
What you bring to the table:
- University degree or any combination of training and experience deemed relevant for the role
- 5+ years management experience
- 7-10 years of claims experience and/or related industry experience preferred
- Claims adjuster license is required
- Proven leadership skills and excellent communication skills
- CIP (Chartered Insurance Professional) preferred
- Strong knowledge of property insurance and policy applications
- Bilingual English and French is considered an asset
This role is eligible for employee referral bonus. #myReferrals3000
#LI-Hybrid
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.