Field Catastrophe Claims Representative
Job ID: 8746
Working Business Language: English (This role is considered a head-office role and will be required to communicate with internal & external stakeholders across Canada where the primary business language utilized is English.)
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $68, 000- $110, 000. Candidates with salary expectations outside of the range are still encouraged to apply.
About Us
At Wawanesa, we're proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto, ON; Kitchener, ON; Thunder Bay, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS
The Wawanesa Mutual Insurance Company ("Wawanesa Mutual"), founded in 1896, is one of Canada's largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
Working under minimal supervision, the Field Catastrophe Claims Representative will respond to select natural disasters, catastrophe and complex claim events by assisting impacted regions to provide adjusting, as well as inspection, investigation and estimation of both residential and commercial catastrophe property losses using estimating software. The Field Catastrophe Claims Representative will be required to travel across Canada to attend catastrophic loss events, and for potentially extended periods of time.
Job Responsibilities
- Inspect, investigate, evaluate, and quantify claims pertaining to physical damage to property on a task or full handle basis. This includes losses resulting from Natural Disasters, complex events and any other claims as assigned
- Responsible to travel across Canada as required
- Maintain excellent knowledge and understanding of policy coverages, regional regulatory requirements and Occupational Health and Safety (OHS) practices, including application and communication
- Collaborate with contractors, adjusters and policy holders in a timely manner to ensure the proactive handling of the claim
- Review and write estimates, perform re-inspections and assist with dispute resolutions as required
- Keep accurate notes/documentation, ensuring the systems of record is are up to date and comprehensive
- Abide by policies, procedures and Standard of Work documentation
- Attend technical upgrading courses and keep abreast of industry advancements such as property repair procedures and materials
- Collaborate with various stakeholders to develop and deliver training, supporting the development of others
- Recognize and provide recommendations as to when expert and/or vendors such as engineers and contents evaluation firms are required
- Assist in the handling of large and/or complex claims as required
- Perform other duties as required
Qualifications
- Minimum 3 years' experience property field adjusting, or equivalent, with strong knowledge and experience in the creation/analysis of property repair estimates (Xactware)
- Valid Driver's license, with satisfactory driving record
- Working toward Chartered Insurance Professional (CIP) designation which would include supporting adjuster licensing requirements
- Post-Secondary education is an asset
- Ability to travel within Canada on short notice, potentially for extensive periods of time
- Ability to work overtime hours as required and approved
- Strong ability to adapt to new and changing situations, requirements, and priorities
- Strong teamwork skills with the ability to facilitate collaboration including training and mentorship
- Solid communication skills with the ability to write in a clear and concise manner and communicate at the right level for the audience
- Strong organizational skills with the ability to multitask effectively and prioritize appropriately
- Strong negotiation and settlement skills
- Strong client service orientation, with the ability to proactively anticipate needs and to act as an empathetic advisor
Wawanesa is proud to be one of Manitoba's Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!
Diversity Equity, Inclusion & Belonging
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process. Candidates requiring reasonable accommodations may contact, in confidence, jobs@wawanesa.com.
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
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