Application Support Analyst, Gft - Halifax
Job Summary
Job Description
What is the Opportunity?
Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies complete knowledge, skills, and practices to perform assignments.
What will you do?
Ensuring that up-to-date job control language is maintained and documented for each program that is part of a scheduled production run.
Ensuring the documentation and tracking of all shift turnover issues.
Contributing to job scheduling and report distribution, as well as data center standards development and enforcement.
Monitoring the library to insure that the proper generation of data files are available for production runs and tracks resolution.
What do you need to succeed?
Must have:
Willing to take a business focused, holistic approach to delivering operations
Excellent communication skills (written and verbal)
A self-starter with the creativity to solve problems independently
Ability to build effective relationships with a range of team members, stakeholders, partners, vendors and business users
Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness
Working knowledge of both real-time and batch transaction process monitoring and issue response
Experience working in a 24x7 environment with a hybrid support model
Experience with the incident and problem management lifecycles
Experience with SQL & Unix environments
Nice-to-have:
Working experience with ServiceNow or comparable IT Service Management toolsets
1+ years working knowledge of App Dynamics, UIM or comparable Operational Monitoring toolsets
Software development experience.
IT System operations experience.
Familiarity with large scale logging solutions in a development or operations perspective.
Experience with Window / Unix environment
ITIL Framework
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to take on progressively greater accountabilities by doing challenging work
Opportunities to building close relationships with clients in other teams and platforms
#LI-HYBRID
#LI-POST
#TechPJ
Job Skills
Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems SoftwareAdditional Job Details
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