Associate Director, Business Optimization & Strategy

As part of the CDO Data Shared Services team, the Associate Director of Business Optimization & Strategy will Maintain, Update and Execute on the long term planning & strategy for all Shared Data Management Services.

The ideal candidate will develop & maintain tools that drive the maturity of service ownership through the delivery, documentation and tracking of service roadmaps.

What is the opportunity?

As part of the CDO Data Shared Services team, the Associate Director of Business Optimization & Strategy will Maintain, Update and Execute on the long term planning & strategy for all Shared Data Management Services.

The ideal candidate will develop & maintain tools that drive the maturity of service ownership through the delivery, documentation and tracking of service roadmaps.

What will you do?

Strategic Planning

• Drive the maturity of service ownership through the delivery, documentation and tracking of service roadmaps.
• Display deliverable progress by Program or Service allowing for more informed and data-driven resource decision making.
• Assist in developing and implementing strategic plans that align with the overall organizational goals and regulatory readiness timelines.
• Create & Manage Capacity calculators that are utilized to adequately allocate resources in the quarterly planning cycle.
• Create, manage & maintain an official book of work repository to manage all deliverable roadmaps.
• Contribute to the process of defining and tracking Quarterly Operational Key Results (OKRs).

Business Productivity & Performance Metrics

• Collect, analyze, and interpret data to identify trends, inefficiencies, and opportunities for improvement.
• Converting Raw Data to Insights & creating impactful data visualizations using tools such as Tableau
• Establish and Monitor Key Performance Indicators (KPIs) to track progress and impact of initiatives.
• Prepare detailed presentations to communicate findings, recommendations, and progress to senior management.
• Maintain service & task level benchmarks for accurate measurement of estimated time to completion.
• Support all Shared Data Management Services in maintaining and enhancing their JIRA projects through Dashboards & Automations.

Service Optimization

• Undertake process inventory and process mapping exercises
• Evaluate and enhance service delivery models to increase efficiency and effectiveness.
• Partner with the various shared data management services to highlight opportunities to implement technology solutions.
• Analyze and reduce service delivery costs while maintaining or improving service quality.
• Quantify and articulate the tangible and intangible benefits of service enhancements.

Stakeholder Engagement

• Facilitate regular touchpoints and workshops with stakeholders to gather input, align on data management objectives and discuss service improvements.
• Establish service level agreements to promote ownership & accountability for service delivery.
• Clearly define and communicate the value proposition of service improvements to stakeholders.

What do you need to succeed?

Must-have

• Minimum of 5 years of people management experience in an operational environment.
• Experience in the Financial Services industry with a focus on data-related activities.
• Ability to manage multiple competing priorities.
• Ability to bridge the gap between business and IT partners, and initiate conversations with Stakeholders where necessary.
• Ability to build long lasting relationships with Business Partners & Stakeholders.
• Strong team building and people management skills
• Strong written and verbal communication skills coupled with the ability to communicate effectively across all levels of the organization.
• Strong Knowledge of data visualization & analysis tools such as Tableau, Power BI, etc
• Strong knowledge of Microsoft Products such as Excel, PowerPoint, Access, etc.

Nice-to-have

• Familiarity with workflow management tools such as JIRA.
• Knowledge of global data management regulations (e.g. BCBS 239, FRB).
• Ability to prepare and present executive level slide decks.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Big Data Management, Critical Thinking, Data Administration, Data Governance, Data Visualization, Decision Making, Information Capture, Knowledge Organization, Long Term Planning, People Management, Performance Metrics, Repository Tools, Service Delivery

Additional Job Details

175 WESTERN PKY:BEDFORDBEDFORDCanada37.5Full timeCHIEF LEGAL & ADMIN OFFICE GRPRegularSalaried2025-04-032025-04-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.