Client Operations Analyst

What is the opportunity?

You will be responsible for supporting the administrative and operational functions of RBC IS. This role involves handling a variety of tasks including data entry, managing records, reconciliation, coordinating and collaborating with different departments within ICS and ensuring smooth workflow within our organization. Attention to detail is a requirement. You will be responsible for the accurate and timely processing of ICS client tax preparation and reporting. In ICS Operations we focus on innovation in service delivery, recognition of our people and continuous process improvements to continue building on our vision of creating a more professional, high quality service delivery culture.

What will you do?

• Developing appropriate project management procedures and tools for all major activities; assisting members of the organization in the use of project management methods and tools.
• Determining needs and suggesting solutions for administrative improvements in procedures, processes, or systems to support other functions.
• Identifying needs and suggesting solutions for customization or alterations of technical tools to support unusual or new business requirements.
• To collect and analyze information.

What do you need to succeed?

Must-have

• 2-4+ years of relevant work experience in financial services
• Strong industry knowledge and knowledge of financial instruments in the banking and financial sector
• Knowledge of securities operations and ICS operations and procedures
• Proficient in Microsoft office (Excel)
• Knowledge in Registered Products such as RSP, TFSA, RIF

Nice-to-have

• Active Learning; Adaptability; Computer system; Critical Thinking; Customer Service; Decision Making; Effectiveness Measurement; Operational Delivery; Process Improvements

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
• Working with an exciting, close-knit, supportive & dynamic group
• Opportunity to collaborate with other business segments within the bank
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.