IT Environment Manager (Halifax), Gft
Job Summary
Job Description
What is the opportunity?
Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications? Come join us!
Global Functions Technology (GFT) is part of RBC's Technology and Operations division. GFT's impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.
We believe that innovation should drive all that we do, in challenging assumptions and being big and bold with our ideas. We support our people in developing the technical, business and professional skills needed to be successful. You will work with partners from across the company, participate in networking events, and have access to a wide variety of supports including mentorship. You will work directly with leaders who believe in celebrating successes and sharing learnings with other teams to promote progress.
The Policy & Governance Technology team is responsible for developing and maintaining several enterprise applications, including Archer GRC and the Policy and Procedure Library.
What will you do?
- Manage, maintain, and enhance the development and test environments from an Infrastructure and Application perspective
- Analyze and troubleshoot incidents and technical issues by reviewing logs and debugging in non-production
- Deploy updates and promote software packages to non-prod environments
- Coordinate system upgrades, maintenance, and release activities across environments
- Collaborate with the delivery and production support teams to ensure consistency between non-production and production environments
- Manage data feeds and ensure batch jobs run within expected timings, fine-tuning scheduling as needed
- Produce, update, and review Run Books and Implementation Plans
- Provide expertise around InfoSec/IT Security best practices and change management policies
- Work to address security vulnerabilities and maintain proper server hygiene
- Write scripts to improve efficiency and automation
What do you need to succeed?
Must have:
- 5+ years IT support experience
- Strong proficiency with Windows Server, IIS, MS SQL, PowerShell
- Experience diagnosing and debugging performance and security issues
- Knowledge of software development lifecycle and dev ops best practices
- Demonstrated ability to collaborate with development and support teams
- Demonstrated independent leadership and analytical skills
- Advanced written and verbal communication skills are a must
Nice to have:
- Experience with Archer GRC
- ITIL and/or MCSE Certification
- .NET and/or JavaScript Experience
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work, take on progressively greater accountabilities, and build close relationships with clients
Job Skills
Archer GRC, Configuration Management (CM), Critical Thinking, Customer Service, Debugging, Detail-Oriented, DevOps, Information Technology Infrastructure Library (ITIL), Information Technology Security, IT Service Management (ITSM), IT Standards, JavaScript, Microsoft .NET, Microsoft Internet Information Services (IIS), Microsoft PowerShell, Microsoft SQL Server, Microsoft Windows Server, TroubleshootingAdditional Job Details
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Inclusion and Equal Opportunity Employment
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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