Director, Personal Lines
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
We're looking for a Director, Personal Lines, to join our growing team in Ontario!
The successful candidate can be based in Toronto, Mississauga or Ajax. This position will require to attend in office 3 days a week for a hybrid work model. Travel across Ontario required, primarily in Toronto, 700 University Avenue.
What you'll do here:
Drive and achieve profitability, growth, productivity and operational goals through the development and execution of the annual strategic plan, including specific underwriting, growth, service and expense plans.
Collaborate with appropriate business units to develop, design and implement workflow/process improvements to accommodate business strategy and provide direction to regional operations on attaining service goals.
Be accountable for the creation, delivery and governance of key personal lines initiatives
Provide guidance on business issues, corporate policies and guidelines.
Lead, manage, and develop staff by providing ongoing coaching, guidance, and performance feedback and facilitating continuous development and succession planning.
Be responsible for providing overall communication of and motivating staff to participate in goals, priorities and new directions
Determine and/or establish key measures to monitor productivity and technical quality, identify opportunities for improvement and enhance essential business processes.
Stay informed of regulatory issues and identify impact to our business.
Be accountable for the overall staffing and leadership of the Personal Lines underwriting teams by determining staffing numbers and levels based on established regional management and corporate guidelines, including managing department budget.
Liaise with the regional and divisional management team, underwriting managers, corporate underwriting, and claims management on technical and administrative issues.
Support IFC’s digital objectives by working with Business Development and the Digital Director to execute on Business action plans.
What you bring to the table:
Minimum 10 years of relevant experience, including large scale operational leadership.
Proven team management experience and ability to build, lead and develop teams.
Experience or proven ability to lead leaders preferred.
Post Secondary Education Required.
Certified Insurance Professional designation is a strong asset.
Demonstrate ability to undertake and manage strategic projects and resources.
Knowledge of insurance business analysis and quality assurance practices.
Ability to set clear objectives and monitor the progress of multiple projects against deadlines.
Ability to motivate and influence different levels of management.
Strategic vision and ability to explain and execute the vision.
Effective communication skills to develop and foster favourable business relationships, both internally and externally, driving ease of doing business with and striving to go beyond expectations in your interactions with brokers and colleagues.
The ability to review and analyze statistical reports, make recommendations and implement action plans for change as required.
Live and demonstrate Intact Leadership Success Factors, particularly: seeking to continuously improve by practicing and encouraging innovative thinking, challenging the status quo, mobilizing others during challenging periods, creating team spirit through a positive and determined attitude, and accelerating decision-making with an appropriate sense of urgency.
Travel across Ontario required, primarily in the GTA.
#LI-hybrid
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.