Field Property Claims Specialist II

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We're looking for a Field Property Claims Specialist II to join our growing team in the Durham Region/Toronto area!

As a Field Property Claims Specialist II, you'll be reporting to the Unit Claims Manager, Property, and will be responsible for the inspection of property damage, restoration or replacement valuation. This will be done via a mix of virtual review and onsite inspection. The successful candidate will provide quality service, ensure prompt, quality of work and equitable settlement of claims in line with corporate policies and standards.

What you'll do here:

• Conduct random and focused on site re-inspections to ensure satisfactory completion of repairs in accordance with contractors' agreements, quality, timelines and estimate. Compose summary reports on Rely vendor performance and, if necessary, formulate recommendations for further action.
• Conduct virtual estimate reviews on XactAnalysis as assigned by manager.
• Conduct field inspections to evaluate property damage and evaluate replacement or restoration requirements including direct and in-person contact with insured, claimants, and service providers.
• Determine and/or establish key measures to monitor personal efforts and service levels.
• Maintain current knowledge of insurance products as well as appraisal and investigation techniques and services. Identify needs for process improvement and recommend changes to policies or procedures to maintain quality service and competitiveness.
• Establish and refine best practices workflows. Establish procedures and communication plans to ensure the workflows and business practices are executed consistently in all regional offices.

What you bring to the table:

• Minimum of 5 years of disaster restoration industry experience.
• University degree or any combination of training and experience deemed relevant for the role
• High-level knowledge of the Xactimate estimating software.
• Sense of urgency and willingness to manage a changing schedule due to unpredictable events.
• Self-starter with the ability to work independently under minimal supervision.
• Strong communication and negotiation skills.
• Have a valid driver's license and a good driving record.
• Expectation to travel on short notice
• Advance drone operating license or the willingness to pursue a license is preferred

This role is eligible for employee referral bonus. #myReferrals1000

#LI-Hybrid

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What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.