About Us:

Sunwing Vacations Group is home to North America's largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group's own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose "passionate people making vacation dreams come true".

The Opportunity:

For Sunwing Vacations, we are looking for a Fraud Analyst to join us in making vacation dreams come true. The Fraud Analyst is responsible for limiting company losses resulting from fraudulent use of credit cards. They are responsible for meeting the targets and deadlines as set out by the Fraud Prevention Supervisor and must use their best judgement to determine the validity of direct consumer sales. The position reports to the Fraud Prevention Supervisor and will be located in Toronto, ON.

What You'll Do:

• Review all direct channel sales; Sunwing, Selloffvacations.com and SOV branch bookings
• Investigate and analyze suspicious or inconclusive activity
• Initiate contact with direct consumers
• Conclude investigation and finalize validity of purchase

• System updates; All impacted back office systems (TTS, Travelworks) as well as the fraud platform must be updated when we discover a fraudulent transaction.

What You'll Need:

• Organization skills are required.
• Inquisitive with very strong problem-solving skills.
• Analytical and critical thinking skills.
• Calm demeanor, confident decision maker.
• Excellent communication skills.
• Diploma in Criminology, background in banking or similar could be helpful but not a requirement.
• 1-3 years total work-related experience
• TICO Certification would be an asset

What We Offer:

• Great travel perks!
• Goodlife Corporate Discount
• Growth opportunities
• Free Parking
• Open concept, collaborative workspace
• Fresh Café with delicious snacks and meals at a subsidized price!
• Opportunity to give back through our social responsibility initiatives
• See for yourself! @sunwinglife

We thank all who apply however only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing.ca