Group Benefits Specialist

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

The Benefits Associate works alongside and in support of client managers (Consultants/Account Managers) to provide service support for our clients.

Internal support can include the following:

• support on implementation of new groups (e. gathering and reviewing enrollments) and participate in implementation calls to monitor the process through a service lens
• support analyst where needed on renewals (e. gather reports, prepare admin policies, data entry on London renewal-demographics, claims breakdowns, top drugs)
• peer review non-refund experience reports prepared by Gallagher Service Center and send to clients
• prepare specialty renewals (e. AD&D renewals)
• complete requests for amendments, including updating client booklets, and pricing
• plan design management including inquiries and booklet reviews
• support analyst where needed on marketings (e. completion of employee census)
• investigate complex inquiries that come in from clients but cannot be resolved by the carrier’s Client Service Representative
• have input and involvement in client service programs and development of metrics that support our client service model
• Input into drafting client materials including Benefits at a Glance and Employee/Client Presentations
• maintain internal client management systems
• participate in generating awareness for benchmarking survey and run benchmarking reports
• understand and speak knowledgably about Gallagher Better Works

Included in standard service agreement to clients as a Plan Sponsor resource:

• One day service commitment for escalations or complex claims:
  • Carrier service issues
  • High cost drugs
  • Exceptions
• Plan Administrator Support & Training (i.e. – contact sheets, new hire guides, exit & termination items, importance of salary updates, involuntary terminations, and 31 day late applicant period)

Outside of standard service agreement (fee for service add-ons):

• Special projects
• Direct employee communication with respect to carrier changes, optional benefits, flex plan re-enrollments
• Client requested benefits projects
• Billing / enrollment audit

• 2+ years of experience in group benefits, including but not limited to similar client service, plan administration, and benefits analysis
• Successful completion of CEBS, GBA, Life License or similar designations preferred
• Consistent track record of solving complex client challenges through analytical & creative problem solving, while navigating potentially difficult conversations
• High level of comfort managing client groups of a wide variety of sizes and levels of complexity
• Hands-on renewal experience a definite plus

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Paid Time Off to Volunteer
• Employee education recognition program
• Employee referral bonus program
• LifeWorks Employee Assistance Program
• Matching Gift Program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.