Analyst, Systems & Process
Req ID: 25974
Vacancy Type: Temporary
Number of Positions: 1
Closing Date: 01/22/2025
Job Summary
Reporting directly to the Development and Design Initiatives Manager and indirectly to the Supervisor of Business Systems, the Systems and Process Analyst will be a key business and technical resource for the Development and Design section as it relates to improving the workflow efficiency of permit and development applications.
Duties and Responsibilities
- Utilize critical thinking skills to proactively assess development applications and use sound judgement to resolve technical and system issues and make recommendations on workflow efficiencies
- Improve the timelines for the development application review process and ensure adherence to legislated time periods
- Develop a job manual and capture all facets of the job as well as maintaining a well define step by step procedure to trouble shoot client issues.
- Update and improve (ePlans Applicant Guides, How to Videos, and eCity web content), conduct workshops, training session, as well as develop new client support procedures and documents, as needed
- Participate in system upgrades and user acceptance testing
- Assist in the resolution of ePlans Helpdesk calls both internally and externally
- Ensures that ePlans client information is in alignment across multiple channels (3-1-1, web content, counter service)
- Act as the ePlans project administrator to ensure that projects and tasks are current and take steps to management projects and client accounts
Skills and Qualifications
This is a contract position for up to 1 year
- Post-secondary degree/diploma in business, engineering, planning, computer science or a related discipline with three to five years' experience or a combination of education or experience in municipal land development service
- Demonstrated commitment to engage and consensus build; strong rapport and relationship building skills
- Understanding of the Planning Act and the development application review process
- In depth knowledge of the infrastructure systems used in delivering the approvals process, including MAX, ProjectDox, OAS, and Plans Anywhere
- Excellent organizational and creative problem-solving abilities
- Excellent project management and planning skills
- Comprehensive understanding and demonstrated success managing information technology projects including; research and analytical skills along with strong writing and presentation skills, facilitation skills
- Strong communication and leadership/coaching skills
- Comfortable working in a fast paced environment requiring collaboration, along with ease in working with consultants, staff, and senior levels of leadership
- Strong attention to detail and accuracy
Hourly Rate/Salary: $ 47.72 - $ 63.63
Hours of Work: 35
Work Location: Civic Centre
Department/Division/Section: P&B/Planning & Building Dept , P&B/Develop & Design Division , Develop Planning Service
Non-Union/Union: Non Union
We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.
All personal information is collected under the authority of the Municipal Act.
Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.
Learn more about the City’s commitment to Equity, Diversity and Inclusion.
Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.
If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
