Bilingual Associate, Life Service - Advice Centre
Job Summary
Job Description
What is the opportunity?
You are a dynamic individual with a passion for helping people by joining our fast-paced Life Service team at the RBC Insurance Advice Centre. As a Bilingual Associate, Life Service you will interact with clients over the phone, providing them with insurance answers related to their policy details.
What will you do?
Effectively answer inbound calls centered on updating, managing, and reporting of policy information to our clients - life and health policy owners and brokers
Respond to email inquiries related to their policies by both owners and brokers
Provide insurance assistance to clients based on their needs
Accurately analyze and report all information in relation to the terms and conditions of the policy in a timely manner
Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the first point of contact, demonstrating the ability to connect through discussion and escalate as necessary
Demonstrate a solid understanding of the policies and effectively communicate them to clients and brokers
Use procedures effectively and seamlessly during calls
What do you need to succeed?
Must-have
Bilingual, fluent in French and English
Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8 am to 8 pm EST, to better help our clients
Excellent oral and written communication skills
Strong attention to detail and problem resolution skills
Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
Ability to navigate between multiple systems
Nice-to-have
Knowledge of insurance products & policies (Life and Health)
Call centre experience
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
Competitive pay and high-earning potential
All the tools, training, and team support you need to grow your business and career
Flexible work/life balance options
Sophisticated RBCI software tools to boost your productivity and grow your business
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
Job Skills
Customer Interactions, Customer Knowledge, Customer Needs, Customer Service, Customer Service Management, Insurance Products, Product Services, Sales, Sales Activities, Telephone-Based Customer ServicingAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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