Bilingual Fraud Prevention Officer

What is the opportunity?

As a Fraud Prevention Officer, you will be responsible to support RBC Royal Bank's Client First strategy and deliver a superior Client experience by providing quality service to Client's and enhancing RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions.

Please note: This position is open to applicants from Montreal and Toronto.

What will you do?

• Responsible to support RBC Royal Bank's Client First strategy and deliver superior experience by providing quality service to Clients and enhancing RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions via various channels
• Maintain a pro-active approach, mitigating fraudulent activity at the source
• Ensure operational risk/loss is mitigated and negative client impact and experience is kept to a minimum
• Take full accountability for quality and accuracy of day to day job responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk
• Provide consistent service within established benchmarks contributing to achievement of business Service Level Agreements (SLA's)

What do you need to succeed?

Must-have

• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
• Strong investigative & analytical mindset
• Proven ability to focus on time-sensitive cases, meet deadlines and Service Level Agreements
• Strong communication and computer skills
• Sense of Urgency and Change Management - embraces and easily adapts to change
• Simplification & Efficiency - working with an innovative mindset to simplify the way we do business
• Commitment to flexible work schedules and locations based on Operations, hours of business and availability, including statutory holidays
• Shift availability: Monday-Sunday between 8am-Midnight

Nice-to-have

• Fraud experience
• Knowledge of TS2

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Continued career advancement opportunities
• Exposure to strong mentorship and leadership examples
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, and high-performing team

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.