Bilingual Group Solutions Specialist

What is the opportunity?

As a Bilingual Group Solutions Specialist you will be accountable for supporting the Group Benefits and Group Annuity strategy, deepening the client relationship and supporting our sales partners and Group Annuity B2C (Business to Client) team. We are looking for individuals who will embrace our "Client First" values and goals.

What will you do?

• First point of contact providing support for Group Benefits Clients, Plan Administrators, Plan Members and Advisors for any inquiries on Group Benefits business, providing direction and action in a timely manner

• First point of contact to Group Annuity Clients addressing the needs of the client while applying appropriate processes and procedures

• Research and resolve customer inquiries relating to Group business, triaging calls or emails to other partners as required

• Compliance to assigned work schedule, adhering to service level escalation processes that enables effective call handling and ensuring client availability targets are met

• Accurately process any client requests or changes within SLA (including managing changes that involve input/processing from other internal or external partners)

• Committed to ongoing learning of group, annuities, pension and individual products, systems, procedures and providing any insight, feedback and suggestions on process improvements and change

What will you need to succeed?

Must have

• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.

• Experience in a high volume/high intensity customer service environment

• Excellent time management and organizational skills with ability to multi-task

• • Adaptability to changes in processes and procedures

• Ability to manage multiple tasks on multiple systems effectively and efficiently

• Proficiency in Microsoft Outlook, WORD and EXCEL

Nice to have

• Group insurance knowledge

• Group annuity or pension administration knowledge

• Post-secondary education (i.e. community college, university preferred)

• Insurance course (i.e. LOMA) is an asset

Special Conditions: You will be required to work with prescheduled rotating shifts Monday to Friday 8AM to 8PM. Please note this is a hybrid role.

What's in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your business and career

• Flexible work/life balance options

• Sophisticated RBCI software tools to boost your productivity and grow your business

RBC Insurance is an organization that succeeds by bringing out the best in its people. You'll be part of a supportive, inclusive team that shares common values - including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives - so you can focus on what you can do best - putting clients first

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

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Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above