Bilingual Internal Agency Officer, Recoveries
Job Summary
Job Description
What's the opportunity?
As an Agency Recoveries Officer within RBC Credit Management and Recoveries, you will aid in maximizing recoveries after write-off, in order to minimize the RBC Royal Bank's losses. You will service our 3rd-party collection agencies in maximizing recoveries for the bank.
What will you do?
- Handle inbound calls from customers, collection agencies and internal service partners, to assist with debt recovery and administration requests
- Be a National primary contact for designated agencies on our portfolio
- Decision settlement proposals from our agencies or customers, resolve complaints, approve legal action and reconcile agency payments
- Ensure that the Collection Agency is following the guidelines set forth in the Service Agreement with them through our day-to-day operations
- Take initiative to contribute to the team on any gaps in service and assist with other products when volumes dictate
What do you need to succeed?
Must-have
- 3+ years of Recoveries or debt collection experience
- Strong written and verbal communication skills
- Strong Organizational and Multi-tasking skills
- Excellent negotiation and analytical ability
- Available to work shifts with in the hours of 9am to 6pm, Monday to Friday
- Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs
Nice-to-have
- Working knowledge of Federal & Provincial Regulations surrounding Student Loans
- Good Understanding of consumer lending products such as: visas, overdrafts, personal & business loans
- Collection highway experience
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program
- Leaders who support your development
- Ability to make a difference and lasting impact
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
Job Skills
Collections Experience, Debts RecoveryAdditional Job Details
Address:
City:
Country:
Work hours/week:
Employment Type:
Platform:
Job Type:
Pay Type:
Posted Date:
Application Deadline:
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.