Bilingual Manager, Sales Practice Effectiveness
Job Summary
Job Description
What is the opportunity?
As the Manager of Sales Practice Effectiveness, you will provide risk and quality support for Sales and Distribution across all lines of business, to ensure adherence to risk and sales practice related activities. You will work to deliver exceptional risk and quality management solutions and routines that support the needs of the business and advances a strong risk-based culture throughout RBC Insurance Sales and Distribution. You will identify best practices, opportunities for improvement, coach sales leaders, impact and influence risk quality results, implement required action plans and new initiatives, to ensure advisors have the tools and information they need to assist our clients and meet risk requirements.
What will you do?
• Review and analyze sales, quality and risk related reporting for trends and issues at an advisor, team and channel level
• Work in partnership with leaders to assess and build their teams capabilities on advice-based sales and risk management behaviours
• Assist with building more rigor into leader routines around follow up activities including action plans
• Meet with leaders to review findings, agree on required action plans to resolve/mitigate issues and follow up to ensure required action plans are completed
• Determine if process changes, additional controls, communication and training is required based on trends identified
• Engage and collaborate with head office partners (including Business Development, Advisor Development, Channel Design and Initiatives, Compliance, and Operational Risk) to identify and implement new tools, processes, training requirements and communications
• Act as a subject matter expert on risk management, sales practices, and procedures
• Provide support for regulatory supervision of newly licensed advisors
What will you need to succeed?
• Minimum 5 to 7 years of Home and Auto Insurance sales knowledge and experience is a must
• Must be fluently bilingual and both English and French with communication and presentation skills
• Proficiency in navigating RBCI Home and Auto systems including SFDC and tableau reporting
• Required provincial licensing in order to support supervision requirements
• Coaching experience or management experience preferred
• Analytical and problem solving capabilities: ability to identify trends, detect issues, initiate action plans
• Ability to create reports with multi layered data
• Strong impact and influence capabilities, sense of urgency, concern for order and quality
• Ability to interact confidently with leaders, strong collaboration, results driven, and passionate about enabling others
Special Conditions
The successful candidate will have the ability to work remotely out of Ontario or Quebec. Please note only applicants fluent in both French and English will be considered for this position.
What's in it for you?
• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options
• Sophisticated RBCI software tools to boost your productivity
Job Skills
Career Development, Coaching Others, Communication, Customer Knowledge, Effectiveness Measurement, Group Problem Solving, Large Group Presentations, Product Knowledge, Results-Oriented, Sales Activities, Sales Channels, Training and Development, Training Needs Analysis (TNA), Workforce DevelopmentAdditional Job Details
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Inclusion and Equal Opportunity Employment
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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