Director, Customer Billing Systems (Enterprise Application Team-corporate IT) Hit enter to view the job description

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT:

OpenText is seeking an enthusiastic customer-focused leader to serve as Director, Customer Billing systems within the Corporate IT organization. This is a very visible and key global leadership role in OpenText with direct business impact, leading a team of functional and technical resources across the globe accountable for the development, expansion, and support of OT varied Customer billing systems. The right candidate will collaborate closely with the leaders in Billing as well as IT to deliver projects (small and large), creating value for the business users.

WHAT THE ROLE OFFERS:

The successful leader will be responsible for:

• Working closely with Enterprise Architecture and senior technology leaders to understand business objectives in developing the Billing Systems roadmap
• Responsible for leading team in the development and support of all billing platforms as well as executing on the roadmap.
• Working closely with OpenText Global COE footprint to achieve business objectives.
• Working with Architecture and rest of the peer network to develop and maintain Billing Systems Landscape.
• Accountable for delivery of change & bug-fixes for all Billing Systems
• Accountable for the operational upkeep of the Billing systems including SOX and other IT general controls.
• Key contributor to the overall technology delivery and ensuring the realization of goals such as reuse, infrastructure simplification, cost management and solution flexibility.
• Build strong cross-organizational relationships and effectively influence staff across the business and IT.
• Establishing clear goals and priorities for the global team, coaching and mentoring team members for high performance
• Promoting best practices with the team and across teams
• Creating an environment of knowledge sharing and ongoing learning
• Developing career paths for your team
• Successfully managing financial plans and budgets
• Application Stack: Galaxy, Zoura, Aria, Recurly and Custom-Built Applications etc

• Managing expectations of stakeholders
• Negotiating with peers and business partners
• Building a network of peers, business partners and external vendors/consultants
• Breaking down complex business problems into technical solutions
• Working in a global operating model, with delivery and operational teams spread across geographies and people structures.
• Communicating on a technical and business level to Leadership teams
• Managing a demanding environment
• Time management and managing multiple priorities.
• Strategic and critical thinking
• Developing roadmaps and executing on them
• 'Automation focused' and help promote a culture of continuous improvement.
• Presenting ideas in a clear and concise manner, with consideration of the target audience
• Promoting best practices with the team and across teams
• Creating an environment of knowledge sharing and ongoing learning
• Successfully managing plans and budgets
• Trusted leader, ability to motivate individuals and teams.

WHAT YOU NEED TO SUCCEED:

• Must have excellent verbal and written communication skills.
• Must have good people skills.
• Must have superior analytical skills.
• Must have superior negotiation skills.
• Strong experience in leading complex Billing System environments.
• A strong background with cross-domain technology
• High-tech software services industry experience is a plus.
• A relevant bachelor's or master's degree, College diploma or equivalent experience.
• At least 10 years' experience leading engineering / development resources.
• The ability to oversee multiple streams of work effectively.
• Experience with integrations of Mergers & Acquisitions is a plus.
• Ability to thrive is a fast paced, matrixed environment.
• Familiarity with Waterfall and Agile methodologies

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.