Loss Prevention Store Investigations Supervisor- Contract

Sharon discovered OPEN DOORS working at TJX

Sharon values our 'open door' policy and believes the openness and honesty throughout the entire organization showcases how supportive and adaptable we really are. Feedback isn't just tolerated here. Feedback is vital to our growth.

What you'll discover

Eligible Associates can look forward to:

• State-of-the-art amenities at our eco-friendly Home Office. Take a tour HERE!

• One-of-a-kind, inclusive culture
• Dedicated training and on-the-job resources to enhance your development
• Merchandise discount for yourself and eligible family members at all TJX Canada stores
• Associate and Family Assistance Program to support healthy living

What you'll do

It's safe to say, there's no shortage of variety in what we do. Here are some key accountabilities of the role:

• Leading a team of Remote Investigators, that utilize remote video surveillance software to reduce losses, and deter theft and fraud activity. This role will prioritize work, and ensure resources are used effectively. This position is also involved in investigations, surveillances and providing surveillance training to investigators.
• Oversees and manages daily caseload workflow, triages issues, prioritizes work and effectively schedules and allocates resources by leveraging analytical data.
• Trains, develops, and assesses Remote investigators skills and capabilities, to achieve the best results possible. Supports the development of bench-strength within the Loss Prevention department
• Supervises Remote Investigators effectively to produce high productivity and high-quality results to reduce and prevent shrink, ensuring that the external theft Loss Prevention program is consistently efficient, productive, and ethical.
• Ensures Remote Investigators maintain accurate case files, statistics and investigation records. Creates consistency in governance and processes for the Remote investigations team
• Responsible for monthly statistical reporting on performance, trends and all activity related to remote investigations sharing insights and opportunities with LP leadership and partners
• Assists the Analytics Manager with identifying and implementing opportunities for continued training, learning, and development within the team
• Prepare alerts in accordance with TJXC policy and distribute in a timely manner
• Develops effective partnerships with the Loss Prevention team to collaborate effectively on all incidents of theft and fraud.
• Sets goals, expectations, reviews performance, ensures development plans are in place for all team members

What you'll need

To begin your career with us, we require the following:

• Minimum five (5) years of retail Corporate or internal fraud investigations experience with minimum two (2) years management / supervisory experience; post-secondary education in related field considered an asset
• Proven experience in Organized Retail Theft investigations and with Exception Reporting System Software in retail setting
• A provincial security license is required to be employed in this position (some provinces)
• Excellent communication and interpersonal skills including interviewing, negotiating, listening, conflict management, information gathering and coaching
• Strong investigative methodologies and experience with analytical and critical thinking skills to provide solutions
• Demonstrated leadership skills with the ability to act as a collaborative partner with senior management and positively influence management and staff to act in the best interest of the Company
• Demonstrated solid people management skills including coaching, providing advice and guidance to Associates in the resolution of problems
• Strong problem-solving skills including analysis of information (i.e., requirements; description of problems); provide solutions with cost implications to effectively resolve issues and execute strategic solutions
• Solid project management skills including structured project methodology, preparing and maintaining detailed development plans for projects; determining project specifications; understanding and applying principles of project control to launch and manage new initiatives and innovations.
• Strong technical aptitude and willingness to master the use of relevant technologies. computer skills including MS Office applications - Excel, Word, PowerPoint, Outloo

Salary Range: $73,190 - $102,410

*This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.

Posting details

• Internal TJX Canada Associate to submit the completed and signed Internal Application Form and their resume through TMS. For more information, refer to the Internal Application Form Guide located on the Thread/HR Hub. In addition, please use your personal email address when submitting your resume and Internal Application Form.

Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you'll have the full support of a diverse, close-knit group of people across our Distributions Centers, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different?

Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.