Requisition ID: 212088
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Major Accountabilities:
1. Leadership- Provides tactical direction to the team by:
2. Business Plan Execution - Lead the development, implementation and maintenance of effective tools and processes by:
3. Operational Management & Improvement - Ensure the delivery of best-in class customer service fostering an environment that promotes agile, flexible and timely client support processing, while mitigating risk by:
4. Leadership - Management - Effectively manage and develop human capital within the unit by:
5. Relationship Management - Build and sustain effective relationships with customers and business partners by:
Education/Work Experience/Designations
The Manager is expected to act independently in the day-to-day operations, following specific policy and procedures, to ensure achievement of the agreed objectives. Receives general direction of strategic nature from the Senior Manager. Exceptional situations/significant issues with potential impacts to Service Level Agreements, Risk, deliverables and budget are referred to the Senior Manager with recommendations/solutions as applicable. A high degree of discretion and judgment is required to solve problems and make decisions that may significantly impact ongoing operations and exposure to risk. To that effect, the role requires the use of sound judgment in the interpretation of data and instructions in all areas and with regard to Human Resource issues that are common in a large & diverse group.
Dimensions:
Service all Domestic branches: Nationwide
Products:
Location(s): Canada : Ontario : Mississauga
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.