Overnight Fraud Cards Advisor, Advice Centres

What is the opportunity?

You are a Fraud Cards Advisor within RBC Advice Centre acting as an RBC ambassador delivering an exceptional client experience. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways whether it is by phone or email. If you have strong analytical skills, are inquisitive and are passionate about delivering an exceptional client experience, come build a long term career with RBC.

This is a full time and overnight shift oriented role that offers flexible work arrangements, including remote. As Canada's leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role

What will you do?

• Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients
• Educate & provide advice to clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses
• Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners to work as one RBC
• Contribute to team results by supporting all colleagues to be successful in meeting client needs
• Cultivate and maintain relationships with partners to work as one RBC
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

What do you need to succeed?

Must-have:

• Must be able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)
• Proven interpersonal, communication and problem resolution skills
• Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect our clients
• Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
• Full flexibility for an overnight shift assignment, following a nine week training Monday - Friday 2:00 PM EST - 10:00 PM EST

Nice-to-have:

• Past experience in a customer service role where you provided a variety of needs based solutions
• Experience working in a team and metrics-based performance environment
• Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry
• Bilingualism (English and French) is deemed an asset

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable

• A world-class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.

ACDIPOSTINGS

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.