Property Claims Representative
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
We're looking for a Property Claims Representative to join our growing team!
As a Claims Adjuster I, Property, you'll be at the heart of what we do best: helping people. You'll work alongside a passionate and diverse team of adjusters who are experts in helping customers get back on track after a loss.
People will count on you to effectively communicate and settle property claims both online and over the phone. You will help our customers through difficult times, demonstrating empathy and strong listening skills as you investigate a wide variety of claims through to completion. You will be responsible for helping our customers using a variety of different technological tools in order to provide expedient and efficient service. Plus, we have multiple different roles within Claims, and that means tons of opportunity for you to grow your career in ways that are meaningful for you.
Here are a few ways you'll make a difference:
- Provide a superior quality of customer service to external and internal customers, through proactive contact with the customer during the claims process.
- Assess and analyze policy wordings and damage to determine appropriate coverage.
- Investigate property claims in a timely manner through communication with the customer, vendors, experts, adjusters and any other related parties
- Negotiate with customers, third parties and insurers to settle claims, within your established authority scope.
- Provide phone queue support to complete new claims intake and handle inquiry calls.
- Stay in the know about current insurance products and trends in appraisal and investigation techniques and services.
Your Skills:
- A college diploma or a university degree is preferred
- 1-2 years of property claims experience preferred
- Demonstrates a passion for customer service with strong written and verbal communication skills
- Self-motivated and goal oriented, capable of working in a fast paced and changing environment
- Demonstrates strong problem solving and priority management skills
- Strong aptitude for technology with excellent computer skills
- On-going commitment to self-development
- Willing to pursue your Chartered Insurance Professional (CIP) designation
#LI-Hybrid
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.