Senior Administrator - Income North America

What is the opportunity?

In this role you will work in a hybrid team environment ensuring the accurate and timely processing of all income related transactions to our underlying clients' accounts. The individual will work closely with their peers and liaise with their manager on escalations and or other issues pertaining to their desk.

What will you do?

• To process and reconcile Dividend and Interest payments. This entails the accurate and timely processing of all clients' Entitlements and collections of Income proceeds from Depositories and Issuers, and reconciliation of suspense account activities.
• Deliver service commitments to the clients' satisfaction by ensuring that all work functions are completed accurately and on a timely basis.
• Closely reviews and investigates Income suspense accounts to ensure that each outstanding item is identified and cleared promptly.
• Complete reconciliations of record date positions that appear in the exception log - incorrect payments will be measured against reversals that are our own departments fault each month.
• Support training & learning for newly on-boarded team members.
• To manage Operational risk, financial control, development of the team's operational capabilities and to optimize operational efficiency.
• Ensure errors and omissions are maintained at an absolute minimum, or where occurring are not repetitive in nature as part of managing key risk indicators.
• Maintenance of satisfactory internal and external Audit/Regulatory/Risk ratings and reviews.
• Adherence to all procedures and control functions, including reconciliations, as appropriate, to minimize financial loss to RBC Investor Services and its clients.
• Ensure SLA's are adhered to, without exception.
• Compliance with Treat Client Fair policy and complaint procedure
• Ensures that all Income events are researched and processed on an accurately and timely basis.
• Ensures all payments received from depositories, wire or cheque has been processed by end of day.

What do you need to succeed?

Must have:

• 2-3 years of relevant experience in Banking or Financial Operations/Custody Operations.
• Ability to work under pressure, managing workloads and time efficiently to meet stringent deadlines in a stressful environment.
• Good written/verbal communication skills
• Flexibility towards working hours in order to meet business needs.
• Client focus

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate.
• Opportunity to obtain hands-on experience throughout your role.
• Working with an exciting, close-knit, supportive & dynamic group.
• Opportunity to collaborate with other business segments within the bank.
• Excellent career development and progression opportunities.
• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• Competitive compensation.

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above