Team Leader - Life & Health
Job Summary
Job Description
What is the opportunity?
As the Team Leader - Life & Health, you will provide overall management and leadership of your team of advisors to achieve team sales, cross sales and referrals against an established plan through advice driven client discussions. You will be responsible for coaching and development of your team to ensure a high level of employee capability and engagement. You will foster a client first environment while collaborating with sales partners to meeting all insurance needs of the client by deepening the client relationship. You will need to balance the rewards of the team efficiencies and due diligence of procedures, process and guidelines relative to risk mitigation.
What will you do?
- Actively lead and coach team on activities to contribute to the achievement of Client Survey goals
- Coach team on proficiencies to ensure appropriate advice and solutions based on client needs are being delivered, by providing service solutions to meet the clients' needs as monitored through call listening and escalations
- Accountable to drive team sales effectiveness and meet team sales plan goals
- Identify opportunities and gaps in client experience performance and product knowledge through coaching sessions, observational feedback and sales effectiveness reviews and developing action plans to close these gaps
What do you need to succeed?
Must-have
- 2-3 years proven management experience
- Commitment to a superior client experience
- Flexible work schedule prioritized by the needs of the business
- Strong leadership attributes
Nice-to-have
- LLQP license (Life License Qualification Program) or the ability to obtain as a condition of employment
- Advice Centre experience
- Knowledge of RBCI products & services
- Working knowledge of other lines of business within RBC Insurance
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
- Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values - including a fundamental respect for each other
- Leaders who support your development through coaching and managing opportunities
- Flexible work/life balance options
- Ability to make a difference and lasting impact
Job Skills
Building Talent, Critical Thinking, Inspiring, Long Term PlanningAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.