Unit Claims Manager - Multiline/prestige Claims

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We're looking for a Unit Claims Manager, Multiline/Prestige Claims, to join our growing team!

The person in this role will report to the Claims Manager, Intact Prestige, and will be an important member of the management team dedicated to clients with high-value assets. They will be responsible for overseeing the daily activities of a team of diverse risk claims adjusters and field claims adjusters, ensuring they provide exceptional expertise and customer service.

The position is primarily based in Mississauga Ontario. The role may occasionally require some national travel.

What you'll do here:

• Supervise a claims team dedicated to clients with high-value assets.
• Contribute to the achievement of corporate and regional objectives by measuring the performance of his or her team, ensuring the quality of claims processing, the level of compliance with standards, procedures and productivity.
• Ensure that work processes, services, and customer experiences align with client needs and promote the achievement of service objectives.
• Identify and develop talent, providing regular feedback to direct reports on their performance and skills.
• Ensure a high level of employee engagement by continuously monitoring overall engagement and creating and executing action plans accordingly.
• Analyze various indicators and reports to make recommendations for enhancing team efficiency.
• Maintain service levels.
• Lead the recruitment process, including interviewing, selection, and onboarding of new employees.

What you bring to the table

• University degree or any combination of training and experience deemed relevant for the role
• Holding or pursuing a CIP (Chartered Insurance Professional) designation is an asset
• Experience in managing claims related to high-value assets is an asset.
• Experience in handling auto and home claims files.
• At least 2 years of team management experience
• Strong knowledge of personal lines and liability insurance
• Strong customer service orientation
• Bilingualism is an asset

This posting expires 10/April/2025 at 11:59pm EST

This role is eligible for employee referral bonus. #myReferrals3000

#LI-Hybrid

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What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.