Company Summary

Come work for a company that's committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other's talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a Director, Strategic Product Development, you will be an individual contributor, responsible for driving innovation with the various product groups across Residential Lending Solutions (RLS). In this role, you will be primarily external-facing with our major lender customers, but you will work cross-functionally with the Product Directors, Enterprise Sales and Lender Relations to ensure strategic customer engagement that is highly focused on future trends, product needs, emerging technologies and market shifts. You will be accountable for gathering insights from our customers on future opportunities and bringing them back to the Product teams in a collaborative way. In addition, you will be supporting internal partners on these opportunities that drive product team execution, meeting project milestones dates, participating in key decision-making elements and where needed escalating issues.



You will also be responsible to plan and develop, execute, and monitor a market driven, customer-focused strategy to evolve and diversify the set of Products within the RLS ecosystem, including but not limited to identification and implementation of new products that align with FCT's corporate strategy.

HERE'S HOW YOU'LL CONTRIBUTE:

• Responsible for translating ideas into concrete strategies, products and/or processes. Manage the execution and delivery, provide ongoing support for the business, and monitor success of current and new products.

• Ensure the proper delivery of product development projects. This includes preparing the visioning, concept validation and final validation sessions. Develop, propose, partner with Product Leads to execute roadmaps, communication, and implementation plans and business cases.

• Support the full product lifecycle from concept through to final execution and post implementation, ensuring alignment with customer needs.

• Identify high-level delivery processes and work collaboratively to support cross-functional teams/internal stakeholders (i.e., Marketing Sales, Operations) across the company to ensure the effective and successful implementation of new products and enhancements.

• Perform market and competitive analyses to monitor and stay abreast of current market trends and issues, identifying business opportunities, assessing competitive offerings, and anticipating changing needs. These insights should be largely drawn from ongoing and proactive customer engagement at the most senior levels.

• Establish, develop, and maintain relationships with applicable customer constituents and ensure they are receiving stellar customer service.

HERE'S WHAT YOU'LL BRING:

• 7 to 10 years of experience in Senior Product and/or Enterprise customer relationship roles

• Familiarity with current product development methodologies (lean framework/agile development)

• Demonstrated ability to manage a product through all phases of product lifecycle: understanding market needs, understanding go-to-market activities (i.e. Customer Development), and defining/owning the customer experience

• High level relationship management and influencing skills with the ability to sell concepts and benefits of new products.

• A solutions-oriented problem solver

• A strong leader who is self-motivated and able to work well independently or within a team.

• Excellent communication and customer service skills, with the ability to deal effectively with all levels of the organization and all customer constituents.

• Degree in Business

HERE'S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives

• The opportunity to participate in our stock purchase plan

• And more!

*As per terms of the employment agreement

The Great Place to Work® Institute has named FCT one of Canada's Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We're also one of Achievers 50 Most Engaged Workplaces™ in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT's hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.