Taxroll Integrity Clerk

The Account Management and Collections Branch is looking for individuals with strong problem solving and organization skills and a keen eye for analyzing information to update account information, register specific tax refund applications and trace undelivered mail, in order to promote voluntary compliance and maximize revenues.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

You will:

• register clients applying for specific tax refunds
• resolve undelivered mail issues
• investigate and research multi-statute accounts
• create spreadsheets
• access core tax systems to confirm and update client accounts
• perform account trace activities

How do I qualify?

Organizational and Attention to Detail Skills

• You have organizational skills to sort, identify and prioritize tasks and meet unit timelines
• You demonstrate attention to detail skills

Problem-Solving, Analytical and Research Skills

You have:
• investigative and problem-solving skills to identify required action and refer related matters to the relevant area
• analytical and research skills to compare and evaluate information found in databases, identify errors and discrepancies, and determine appropriate course of action

Specialized Knowledge

You have:
• basic accounting skills to perform account tracing activities, compare and evaluate tax roll data, identify discrepancies and recommend action
• the ability to use core tax systems (example: Integrated Collection System, Integrated Tax Administration System) and databases (example: MTO, ONTAX, OBR) to investigate, evaluate and resolve incorrect tax roll information

Computer Skills

You have:
• the ability to use standard software (example: Word, Outlook, Excel) to maintain records, produce correspondence and statistical data
• data entry skills to input and retrieve information

Communication and Customer Service Skills

You have:
• oral communication skills to explain information to clients, and to discuss issues with the manager and divisional staff
• written communication skills to document findings and prepare correspondence
• interpersonal skills, tact and diplomacy to obtain information and to deal with irate clients
• customer service skills to communicate with staff and inform clients of their obligations and action required