Claims Specialist - Complex Injury, Accident Benefits
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
We're looking for a Claims Specialist, Accident Benefits, to join our complex injury team!
The Complex Injury Team has experience in all levels of AB file handling with a strong understanding of legislation and regulations, also the members of this team must be detail oriented, have exhibited strong communication, written and presentation skills, analytical, problem solving and negotiation skills. In addition, our Claims Specialists are mentoring and coaching throughout the COE in support of staff development.
This role is part of our hybrid working environment with support and training. Permanent positions available across multiple locations in Ontario: Ottawa, Ajax, Mississauga, Toronto, Richmond Hill, and London (Ontario) offices.
What you'll do here:
Handle a pending of Accident Benefit files while receiving regular intake of Complex and Catastrophic claims
Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable
Communicate in a timely and respectful manner with the customer claimants, lawyers and rehabilitation experts and report findings
Conduct investigations and identify additional information such as an independent medical examination, customer medical or employment history required to clarify and/or justify a claim
Complete regular reporting as required and liaising with Technical Services to ensure appropriate action and reserving is in place
Complete coaching initiatives
Complete other duties as assigned as deemed reasonable to assist the Business
What you bring to the table:
University degree or any combination of training and experience deemed relevant for the role
At least 5+ years of Accident Benefit claims handling experience.
Handling experience of complex and catastrophic files is considered an asset.
Knowledge of provincial legislation governing auto insurance.
Experienced in negotiations and demonstrated experience with independently settling Complex Accident Benefit files.
Excellent communication and interpersonal skills with all levels of staff.
Excellent customer service skills.
Bring a can-do attitude, and openness to tackle new things.
This role is eligible for employee referral bonus. #myReferrals3000
#LI-Hybrid
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What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.