Client Solutions Executive

Truthfulness | Fairness | Value | Loyalty

As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can live confidently.

Senior Communications Consultant

Reporting to the Assistant Manager, Communications, the Senior Communications Consultant will deliver effective, engaging, and accessible communications to all Western employees in both English and French, supporting internal and external brand alignment, and aligning team members with Western's vision. The Internal Communications team is a strategic business partner group, connecting team members to Western's enterprise strategy, mission and shared values while enriching Western's culture of care through credible, transparent, and thoughtful communications.

Here is what a typical day looks like

• Creating and delivering effective and engaging enterprise, functional, and business line-specific internal communications strategies in both English and French through various platforms and channels; from planning, implementation and evaluation, considering audience, corporate strategy, budget and sensitive issues.
• Leading Western's annual Top 100 Employer submission in collaboration with stakeholders across the company.
• Supporting leaders in implementation of crisis communication plans to manage potential issues effectively.
• Supporting the Communications team with English-French translations for internal communications and material as required.
• Ensuring all communication materials meet corporate standards and quality expectations
• Offering regular advice and support to team members on best practices and innovative approaches.
• Fostering and maintaining effective working relationships with diverse stakeholders both within the organization and with our parent company, Wawanesa to align on key initiatives and build a network of support.
• Adhering to Internal Communications SLAs and ongoing process enhancements to support excellence in customer satisfaction.
• Supporting the continuous evaluation and refinement of internal communications processes to identify better ways of working.

The value you bring

• Superior writing, editing, designing, and proof-reading skills in both English and French required.
• Demonstrated knowledge of strategic communication principles and practices, project management (supportive role), change management and culture communications.
• Consultative team player with strong interpersonal skills who can also function with a high degree of initiative and independence.
• Reliable, proactive, organized, attentive to detail and flexibility to respond quickly and positively in a fast-paced work environment.
• Demonstrated ability to communicate to a diverse audience using various communication tools and channels (i.e.Outlook, SharePoint, Bananatag, video, PowerPoint, Prezi). Audio/video editing experience would be an asset.
• Expert proficiency with MS Office and Adobe Suite (i.e. Photoshop). Proficiency with MS Teams and O365 an asset.
• Post-secondary degree in Communications or related field, and / or 7+ years experience in internal/corporate/employee communications.

Hours: Full-time / 37.5 hour/week

Location: Remote within Canada

Requisition #: 81130

Salary range: $77,000 - $97,000 per year.

What if I don't meet every requirement?

If you're excited about the role but your experience doesn't check every box - we still encourage you to apply. You may be the right person for this role - or we might have another that suits you even better!

At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in. If you have questions or require accommodation, please reach out to us .

Health and Wellness

We take pride in providing programs that add value to our people's lives - after all, they are our greatest asset. Eligible employees receive a competitive compensation package consisting of three (3) weeks' vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.

For over 20 years, supporting our local communities has been a part of everything we do - it's engrained in our culture though the Western Financial Group Communities Foundation.

Note: Please review the Internal Applicant Policy on WestConnect