Unit Claims Manager - Property Claims Specialists/appraisal

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We're looking for a Unit Claims Manager, Property Claims Specialists/Appraisal, to join our growing team! As a leader in this role, you will play a pivotal role in optimizing the relationship with our vendor network and overseeing the integrity and accuracy of property damage estimates to ensure a seamless claims process.

This opportunity can be based out of any of the following Ontario offices: Ajax, London, Mississauga (6925 Century Ave), Ottawa or Toronto (700 University Ave).

What you'll do here:

• Lead, coach and mentor a mis of team of desk and field Property Claims Specialists and/or Major Loss Appraisers fostering a collaborative and performance-driven culture to achieve team and organizational goals.
• Build strong collaborative relationships with internal appraisers and external vendors to ensure that estimates are detailed and comply with regulatory requirements, company policies and industry standards.
• Identify opportunities for streamlining appraisal workflows, improving estimate accuracy, and enhancing overall claims efficiency. Drive initiatives to reduce cycle times and improve the customer experience.
• Focus on ensuring vendors provide high-quality service supporting positive outcomes for customers and maintaining satisfaction throughout the vendor's involvement.
• Effectively identify and develop talent, demonstrate strong performance management within your team.
• Work closely with vendor managers, claims adjusters, and property leadership to ensure that appraisals, estimates, and repair timelines align with department objectives.
• Track and evaluate vendor and team performance through data-driven analysis, reporting on trends to senior leadership.

What you bring to the table:

• University degree or any combination of training and experience deemed relevant for the role
• Strong Leadership, coaching and career development experience
• Proven ability to collaborate and influence diverse groups.
• Strong communication and negotiation skills.
• Comprehensive knowledge of the disaster restoration industry, including; mitigation (IICRC), repair procedures and property valuation methodologies (Xactimate) and related systems.
• Have a valid driver's license and a good driving record.
• Positive attitude while adapting to changing priorities and taking ownership of work,
• Strong analytical skills to interpret data to identify trends and make informed decisions to optimize the claims process and vendor performance.
• Prior experience estimating major losses for personal and commercial property losses is preferred

This posting expires 14/February/2025 at 11:59pm EST ​

This role is eligible for employee referral bonus. #myReferrals3000

#LI-Hybrid

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What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.