Manager, Supplier Relationship Management

Requisition ID: 216727

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Supplier Relationship Management would be responsible for the overall management of the contract management process for assigned contracts. The manager is responsible for building, maintaining and enhancing relationships with assigned bank's vendors and working with internal stakeholders. This role is responsible for the Vendor's Risk, Performance, Financial, Contract obligations, escalations and operational management of the agreement. The role will manage vendor relationship(s) and provide leadership, direction and coaching to stakeholder teams(s)

Is this role right for you? In this role you will:

• Act as a subject matter expert (for assigned contracts) and facilitates/assists in the development and implementation of requests for proposals, requests for information and/or statement of work by having an in-depth knowledge of commodities, services, contracts and industry best practices.
• Adhere to contract management objectives, procedures, templates and workflow processes for vendor contracts and deliverable schedules. Maintain an updated contract management database that contains all executed contracts, as well as contracts that are under development but are not yet active. Moreover, track obligations, deliverables and contract change notices. Manage and control access to documents as appropriate.
• Work with legal representatives to develop and insert appropriate legal and commercial protections in contracts, as warranted.
• Ensure that vendors are performing in accordance with existing requirements and regulatory obligations. Negotiate resolution of issues/disputes including contracts with settlement details.
• Regularly review supplier data to ensure that vendors are performing in accordance with the requirements and to identify areas for improvement, opportunities for savings and to reduce expenses
• Effectively communicate a clear and concise contract overview (summary of key contract terms, risks, opportunities and service delivery guidelines) to key stakeholders, and provide clarity on contract elements when required.
• Conduct periodic Business reviews (Annual/Quarterly) to ensure delivery against objectives and contract budgets. Develop regular reports on contract milestones, execution and risk, and inform internal customers, vendors and management of activities and progress through regular written and verbal communication.
• Provides strategic guidance to business/functional leaders to ensure escalated concerns/governance issues are appropriately managed. Develops proposals/recommendations related to vendor services and practices in connection with the vendor(s)
• Manage multiple vendor relationships spanning across different service areas, and varying in complexity; and deals with a range of complex issues and policies in the management of the vendor(s).
• Proactive identification, mitigation, monitoring, and management/resolution of Third-Party risks, including risks that are specific to an individual vendor (e.g. Financial Health) and external risks (Political, Economic, Social, technological, Legal, Environment) that may impact vendors

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 3 - 5 years of experience within a vendor management role
• Bilingual in both English and Spanish (oral and written) is an asset
• Proficient with MS Excel, MS PowerPoint, MS Word and Power BI
• Strong analytical skills to make decisions or escalate financial, operational, business or customer impact situations
• Manage multiple vendor relationships spanning across different service areas, and varying in complexity
• Knowledge of the Bank's current policies and procedures applicable to Third Party Management is an asset

What's in it for you?

• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
• Get a great overview of how the Bank operates by joining the Global Operations team in a role that has widespread impact across all major business lines and functions.
• Perfect for individuals who are both interested in business analysis and preparedness, but who also welcome responding to unpredictable events quickly.
• Potential to further evolve the function and take on more responsibility based on emerging risks.
• Hybrid working environment allowing for work/life balance

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.