2025 Insurance, Winter CX Innovation Intern (4 months)
Job Summary
Job Description
What will you do?
Innovation & Trend Scanning: Conduct market assessments, environmental scans and/or competitive analyses (through web research and coordinating efforts with other teams) to determine the landscape of the various business segments
Scanning Synthesis: Support the synthesize process, analyze data from foresight research and help translate insights into actionable recommendations and implications for our CX work streams
Competitor Scanning: Support existing competitor research done by the Design team to highlight how competitors are applying emerging trends in their business
Reporting & Presentations: Assist in preparing foresight reports, presentations and visualizations to communicate future trends and strategic recommendations to stakeholders
CX Support: Collaborate with CX researchers and strategists to integrate foresight insights into research and design. As well as, providing support on ongoing CX work streams as needed
What do you need to succeed?
Must-have
Experience in, or an appreciation for, client experience, digital design, service design, and/or strategy
Currently enrolled at a Canadian post-secondary institution with a focus on
Foresight, Business, Psychology, Anthropology, Market Research, Social Sciences, Humanities, or related disciplineExperience working in a team-based environment
Experience formatting/creating PowerPoint templates, Excel sheets and Word documents
Experience with Figma and MURAL
Strong interest and knowledge in trends research and foresight methodologies
Analytical skills and ability to synthesize insights from various research streams
Good understanding of CX methodologies and principles
Excellent interpersonal and highly developed communication skills (verbal and written)
High flexibility and adaptability to change in an evolving and collaborative cross-functional team environment
Nice-to-have
Familiarity with the agile working environment
Exposure to design thinking and human-centered design
Visual/graphic design skills; Adobe Creative Cloud (Illustrator, InDesign)
Please note:
To be eligible for these student positions, you must either:
Be returning to school after the work term end-date; or
If you are not returning to school (i.e. are graduating immediately after the work
term), you must require the full work term as a mandatory component to
graduate successfully.
What's in it for you?
Opportunity to work on the cutting edge of innovation and foresight, influencing the future of insurance
Develop strategic foresight research skills with real-world applications
Interact with leaders who support your growth through coaching and feedback
Network and build lasting relationships with students from diverse
backgrounds from across CanadaMake a difference and lasting impact through meaningful work.
Work in a dynamic, collaborative, progressive, and high-performing team
Job Skills
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